Sales Operations Lead - Partnerships

As a proud Kiwi born and bred insurer, we pride ourselves in challenging status quo - and move fast to make things happen. We're here to create beautifully simple, rewarding experiences for our customers and communities, and we're working hard to protect the future of Aotearoa.

At its heart, insurance is about helping people through the unexpected. Doing what's right for our customers - especially in tough times - gives real purpose to our work.

Your day-to-day would look like

• Owning and managing the end-to-end GRM Sales customer journey, ensuring strong operational delivery across banking partnerships
• Driving sustainable sales growth while delivering consistent, high-quality customer experiences
• Leading, coaching, and developing high-performing teams focused on engagement and customer-centricity
• Championing continuous improvement, including coaching, processes, and talent development
• Collaborating with Operations Leads and senior stakeholders to ensure seamless, consistent customer journeys across the business

In your first 6-12 months, success will look like:

• Inspiring and leading high-performing, customer-focused teams, fostering a positive and engaging culture
• Driving a customer-first approach to boost loyalty, retention, and advocacy for Tower
• Ensuring consistent, high-quality service across all channels (phone, chat, online, email)
• Monitoring performance, customer feedback, and complaints to identify improvements and ensure compliance
• Collaborating with stakeholders, Risk & Compliance, and partners to improve processes, manage risk, and deliver strong business outcomes

To thrive in this role, you'll need

• Minimum of 7 years’ experience in leading and driving improvements across Sales teams
• General Insurance knowledge and experience is an advantage
• Evidence of leading changes that have positively impacted customer experience and improved operational outcomes
• Results driven and KPI focused
• Strong process and analytical skills with a track record in continuous improvement.
• Proven leadership capability to inspire and lead others through significant transformational change

We invest in you.

We're serious about looking after our people. Along with a competitive salary, we offer a bunch of perks and benefits to support you and celebrate the work you do:

• 26 weeks of paid parental leave for the primary carer and 4 weeks for partners
• A paid day off on your birthday
• 22 days annual leave, plus two extra annual leave days and the option to buy up to eight more
• Wellness leave - no need to justify your mental health day
• Career growth and internal progression opportunities
• Flexible working and a beautiful, modern office in Auckland
• Discounts on Tower insurance products
• Free life insurance

Ready to Apply?

If this sounds like your kind of role, we'd love to hear from you.

We're looking for someone who's excited to help shape a new era of insurance - someone who's ready to make a real impact. If that's you, send us your CV and a cover letter that shows us what you're all about.

We're reviewing applications as they come in - so don't wait too long. Apply now and let's chat.