Service Manager

• Based in our Dunedin office
• 80 hours per fortnight + involvement in on-call roster
• Salary from $81,704 per annum + work vehicle, phone and laptop

Mō te tūnga | About the role

We’re looking for a natural people leader who builds strong relationships with the people we support and their whānau. As Service Manager, you’ll lead and coach a team of Support Workers to deliver high-quality, person-centred support. You’ll identify individual needs, develop practical plans, and create opportunities that help people achieve their goals. This is meaningful, hands-on leadership where no two days are the same - and where creativity, compassion, and initiative are valued.

Key Responsibilities

• Plan and oversee the delivery of person-centred support services
• Lead, coach and develop a team of Support Workers
• Build positive partnerships with whānau and stakeholders
• Coordinate team activities, including rostering and training
• Champion best practice and ensure health & safety compliance
• Celebrate progress and achievements of the people we support

Ngā pūmanawatanga ōu | What you will bring

We're looking for a passionate, people-focused leader who genuinely believes in what we do. You'll bring:

• Leadership experience, with a proven ability to coach and develop a team to deliver great outcomes
• An understanding of person-centred support in practice - a background in Health and Disability is preferred but not essential
• Strong organisational skills, including confidence with rostering, planning, budgeting and technology
• A commitment to the principles of Te Tiriti o Waitangi
• Flexibility to participate in a 24/7 on-call roster
• A full NZ Drivers Licence

Nōu te rourou | What's in it for you?

You'll be joining an established not-for-profit with a genuine commitment to the people and communities it serves. This includes:

• A role where you'll see the difference you make every day
• A collaborative, people-first culture where your wellbeing matters
• Salary from $81,704 per annum, plus a work vehicle that can be used for personal use
• Real investment in your growth, including a fully funded Leadership Qualification
• Generous long service leave entitlements, and insurance benefits after 2 years' service
• Free Employee Assistance Programme anytime you need health and wellbeing support

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email ***email_hidden***.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.

Applicants must have the legal right to work in New Zealand.