Export Operations Specialist (AFR)

Join DHL Global Forwarding as Export Operations Specialist (AFR)

Location: Auckland, New Zealand

Reporting Lines

• Directly report: Export Airfreight Manager
• Dotted line report: Head of Airfreight

Job Purpose

The Export Airfreight Operations Specialist is responsible for coordinating and executing all export airfreight operational processes end‑to‑end. This includes booking cargo, managing documentation, liaising with customers and carriers, ensuring regulatory compliance, and proactively supporting the seamless movement of international export shipments.

Key Tasks

• Coordinate and ensure timely bookings with airlines on behalf of customers
• Manage all export file activities including opening, updating, invoicing, and closing job files according to DHL Global Forwarding procedures
• Execute transactional export activities in adherence to internal procedures, customs regulations, and destination requirements
• Prepare, control, and distribute all required export documentation such as Air Waybills, Certificates of Origin, cargo manifests, security declarations, and regulatory forms
• Build strong, long-term relationships with assigned customers through proactive,
• open, and honest communication
• Complete security-related processes such as Known Shipper checks and Regulated Agent certificates
• Meet all KPI’s assigned

Qualifications and skills required

• Minimum 2 years’ experience in freight forwarding; export airfreight experience is highly desirable
• Proficiency with CargoWise
• Excellent customer service and communication skills, with the ability to maintain positive relationships
• High attention to detail and a proactive work ethic
• Ability to work independently, under pressure, and manage multiple priorities

What we offer?

Competitive salary and benefits

Career progression within DHL after programme completion

Strong learning and development framework

Inclusive, diverse and supportive workplace

Global exposure within the DHL network

Interesting benefits:

• Life Insurance
• Health Insurance
• Employee Shares Plan.
• Awards for Long Service.
• Staff Car Parking.
• EAP

Why DHL?

Because we care about people and put the customer in the centre. We are employee-centric and we’re certified as Top Employer and Great Place to Work.

DHL Global Forwarding is the division of DHL Group specialized in air and ocean freight transportation. Through our global network of own offices, we offer door-to-door solutions, including value-added services associated with the management of the logistics chain (customs, insurance, transport with end-to-end temperature control, dangerous goods, etc.).

DHL Global Forwarding is an Equal Opportunity Company.