Retail Operations Coordinator

Ko wai mātou – About us

Kia ora. We’re Foodies. You know Gilmours, New World, PAK’nSAVE, and Four Square, right? That’s us!

With more than 320 stores and over 27,000 Foodies across Te Ika-a-Māui, Foodstuffs North Island is a co-operative proudly owned by our Members. Our purpose is simple – making sure New Zealanders get more out of life, and we’re driven by our aspiration to be one of New Zealand’s most customer-driven and productive retailers.

Our Retail Operations & Transformation team are laser-focused on critical metrics—driving SAP support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners.

Te Tūranga – About the role

As our Retail Operations Coordinator, you’ll be the first point of contact supporting store openings, refurbishments, and Change of Ownership (COO) activity across our network.

Operating as a retail operations helpdesk, you’ll triage and resolve queries, support store teams through key transitions, and ensure operational readiness from pre-opening through to post-go-live stabilisation.

You’ll work closely with Retail Operations, Property, Membership and Programme Teams to deliver consistent support and seamless store transitions.

Ngā kawenga – What you’ll be doing

• Act as the primary helpdesk for store opening and COO operational support
• Log, triage, resolve or escalate queries through support channels
• Support stores during readiness, opening, and stabilisation phases
• Assist Operators and Store Leadership with systems, processes, and operational readiness
• Maintain accurate records of issues, actions, and outcomes
• Identify recurring issues and contribute to continuous improvement
• Coordinate with internal teams to deliver consistent operational support
Support refurbishment and change initiatives across the network

He kōrero mōu – About you

You’re a practical, solutions-focused operator who thrives in fast-paced retail environments. You’ll bring:

• 2–4 years’ experience in retail operations, store support, or coordination roles
• Experience supporting store openings, refurbishments, or transitions
• Strong understanding of grocery or multi-site retail operations
• Experience working with systems (SAP or similar) and troubleshooting issues
• Proven ability to prioritise, triage, and resolve operational challenges
• Excellent communication skills with the ability to support diverse stakeholders
• Strong organisation skills and attention to detail
A customer-first, store-first mindset

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross plans for you and your family
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, lots of fun on site activities
Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes)

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.