Workforce Analytics Manager

Ko wai mātou – About us

Kia ora. We’re Foodies. You know Gilmours, New World, PAK’nSAVE, and Four Square, right? That’s us!

With more than 320 stores and over 27,000 Foodies across Te Ika-a-Māui, Foodstuffs North Island is a co-operative proudly owned by our Members. Our purpose is simple – making sure New Zealanders get more out of life, and we’re driven by our aspiration to be one of New Zealand’s most customer-driven and productive retailers.

Our Retail Operations & Transformation team are laser-focused on critical metrics—driving SAP support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners.

Te Tūranga – About the role

As our Workforce & Analytics Manager, you’ll play a critical role in improving how our stores operate day-to-day.

You’ll lead a team delivering data-led insights and practical solutions that ensure stores have the right people, in the right place, at the right time .

This role sits at the intersection of analytics, operations, and workforce strategy - helping lift customer experience, improve service consistency, and reduce the cost to serve across our retail network.

You’ll be responsible for

• Leading end-to-end workforce planning across the network (forecasting, modelling, deployment)
• Owning labour models, productivity standards, and planning frameworks
• Turning complex data into clear, actionable insights for stores and leaders
• Driving service performance improvements across customer-facing operations
• Identifying and delivering optimisation initiatives that simplify processes and improve execution
• Partnering cross-functionally to influence commercially strong outcomes
Leading and developing a high-performing team of analysts and specialists

He kōrero mōu – About you

You’re a commercially sharp, data-driven leader who understands what great retail operations look like — and how to enable them through workforce and service insight.

You’ll bring:

• Extensive experience in workforce planning, analytics, or retail operations
• Proven experience leading specialist teams and driving capability uplift
• Deep expertise in workforce modelling, labour economics, and productivity levers
• Strong stakeholder management skills and the ability to influence at senior levels
• A track record of turning insight into practical, scalable outcomes
• Hands-on experience with labour planning tools, POS, or operational reporting platforms

You’re equally comfortable thinking strategically and rolling up your sleeves to deliver — and you thrive in environments where collaboration and impact matter.

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross plans for you and your family
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, lots of fun on site activities
Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes)

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accessibility support could include interview location, sign language interpreter, assistive technology.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.