Service Delivery & ITSM Coordinator

Management Level

Senior Associate

Job Description & Summary

Kia ora,

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing.You’lllearn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

It’slike working in industry, with the power of PwC behind you.

Launch your career with PwC as we grow our Managed Services practice.You’lldeliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deepexpertise, and develop long-term client relationships — all backed by PwC’s global reach, leadingtechnologyand continuous learning.

Less ambiguity. Moreimpact. A career that grows with you.

Join our dedicated team in Pōneke / Wellington asa Service Delivery & ITSM Coordinator.

We areseekingan organised and proactive Service Delivery & ITSM Coordinator to support the operational delivery of our multi-platform managed services across Salesforce, Adobe, and MuleSoft.

In this role, you will coordinate ITIL-aligned service processes,monitorservice performance, manage escalations, and ensure incident and change workflows run smoothly.

You will act as a key point of contact between technical teams and service delivery stakeholders, helpingmaintainSLA compliance,accuratereporting, and consistent operational standards. This role plays an important part in driving service quality and continuous improvement across our managed services environment.

This position is ideal for someone withstrong communicationskills, a solid understanding of ITIL practices, and a desire to grow their career in IT Service Management within complex, enterprise-level environments.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role

• We are looking for professionals with 2–4+ years of proven experience in IT Service Management, Service Desk, or Service Delivery Coordination

• Strong understanding of ITIL practices, including Incident, Request, Change, and Problem Management.

• Experience working in multi-platform or cloud-based environments.

• Exposure to Salesforce, Adobe AEM, or MuleSoft (operational or conceptual knowledge).

• Hands-on experience with ITSM tools such as Jira Service Management or ServiceNow.

• Strong organisational skills with the ability to manage multiple service activities and priorities.

• Excellent communication skills, capable of translating technical information into clear, business-friendly updates.

• High attention to detail and the ability to follow structured service processes.

• Interest in cloud platforms, digital experience technologies, or integration solutions.

Desirable

• ITIL v4 Foundation certification (or willingness to complete within 6 months).

• Experience supporting enterprise cloud ecosystems or integration platforms.

• Familiarity with Salesforce platform operations, Adobe AEM workflows, or MuleSoft API lifecycle concepts.

• Experience working in a managed services or multi-client support environment.

• Ability to create service reports, dashboards, or performance insights.

If youdon’tmeet every requirement, we still want to hear from you - your skills and potential may be a great fit.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility - Flexible working; supportive coaching culture

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mō te aha tāu e tatari ana? / What are you waiting for?

Belong to a community of problem solvers where differences are embraced.We’llempower you with technology, coaching,flexibilityand trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html.

Grow here. Go further.

Ngā whakautu ki o pātai

/ Your questions answered

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.

Nau mai ngā tono wawe / We encourage early applications: This role may close before the listed date if we identify a suitable candidate.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Job Posting End Date

July 2, 2026