Tech Support Specialist

Why we need you.

We’re Paymark, New Zealand’s leading electronic payments company and Kiwis rely on us to ensure that electronic purchasing is available wherever purchases for goods and services need to be made. In our history to date, we have put through 16 billion transactions, worth an estimated $700B, and worked with over 120,000 merchants.

You will be the central point of contact for all internal Corporate IT-related issues providing level 1 and level 2 support as well as managing the escalation to level 3 teams.

3 reasons you’ll love this role

• Impact at scale – Support the technology behind billions of transactions used by everyday Kiwis
• Broad, hands-on role – Work across devices, cloud, security, and infrastructure in a generalist environment
• People-first culture – Join a tight-knit, high-performing team where your contribution is visible and valued

About the role

As our IT Technical Support Specialist, you’ll be the go-to expert for internal technology support—owning issues end to end and ensuring our people can do their best work every day.

You’ll provide Level 1 and Level 2 support across a wide range of technologies, while working closely with specialist teams for escalations. No two days are the same—you could be resolving a quick user query one moment and tackling a more complex technical challenge the next.

This is a hands-on, high-visibility role where you’ll build relationships across the business and play a critical part in keeping our operations running smoothly.

What you’ll be doing

• Deliver responsive, high-quality IT support (L1 & L2) across devices, systems, and applications
• Troubleshoot issues across Windows, Microsoft 365, mobile devices, printers, and virtual environments
• Own and manage incidents from first contact through to resolution
• Escalate effectively to Level 3 teams when needed
• Perform device setup, installations, and system updates
• Maintain accurate documentation, asset registers, and knowledge base articles
• Ensure adherence to IT security policies and compliance standards

What you’ll bring

• 2–3+ years’ experience in an IT support or similar role
• Solid troubleshooting skills across end-user devices and enterprise systems
• Experience with Microsoft 365, Windows, Active Directory, Azure, and endpoint management
• Strong communication skills — able to support both technical and non-technical users
• A proactive, can-do attitude with a genuine desire to help people and keep learning

It’s a bonus if you have experience with scripting (e.g., PowerShell), networking concepts, or security tooling.

Why join us

We’re New Zealand’s leading electronic payments provider—powering everyday transactions that millions of Kiwis rely on. Behind the scenes, we’re a smart, collaborative team of around 200 people who take pride in what we do and how we do it.

When you join us, you can expect:

• A supportive, down-to-earth culture where people genuinely look out for each other
• Variety and ownership — your role won’t be boxed in; you’ll have the opportunity to grow your skills across multiple domains
• Real impact — the work you do directly supports a platform that’s critical to New Zealand’s economy
• A new Auckland CBD office with harbour views, on‑site café, bar and gym
• Subsidised massage therapy — yes, really
• Bonus potential
• A strong rewards and recognition programme
• A people‑first culture with genuine flexibility and trust.

We’re proud to be recognised as a Top Employer, Great Place to Work, and winner of Small Workplace of the Year at the HeadFit Awards.

Ready to make your mark?! If you’re a curious, customer-focused IT professional who enjoys solving problems and making a difference—we’d love to hear from you.