Bid/Response Coordinator

We’re building technology that supports highly regulated pharmaceutical/life sciences industry where quality, trust, and compliance genuinely matter. It’s meaningful work, with real-world impact, supported by a globally distributed team that values autonomy, collaboration, and continuous improvement. Join us at a stage where there’s still plenty of opportunity to shape how things work, contribute ideas, and help mature processes in practical, visible ways.

The part you'll play and why it matters

This role sits at the centre of how Docuvera presents itself to customers, partners, and auditors when the stakes are high. As our Bid/Response Coordinator, you’ll own the end-to-end process for RFIs, RFPs, security questionnaires, vendor due diligence requests, and other complex customer submissions. You’ll be the person who brings structure to fast-moving, cross-functional work, coordinating timelines, drafting responses, managing contributors, and making sure submissions go out accurate, cohesive, and on time.

This isn’t a ‘copy and paste’ proposals role, and it’s not an administrative coordinator position that chases people for updates. AI and automation are changing how response management works, and we already use AI-assisted workflows heavily across our tooling and drafting process.

What matters here is your judgement and desire/ability to be in continual learning mode about our solution; knowing how to structure work, curate the right information, apply critical thinking, identify inconsistencies, recommend improvements, and help turn fragmented inputs into clear, defensible customer responses.

You’ll work across Commercial, Security, Engineering, Quality, Marketing, Finance, and Leadership teams, helping to continuously improve how we manage and reuse knowledge while reducing disruption to SMEs.

What this might looks like

On any given week, you might be triaging a new enterprise security questionnaire, supporting a go/no-go conversation with stakeholders, drafting non-SME response sections using approved AI-supported workflows, coordinating SME input from a variety are areas across the company, managing review cycles, or preparing a final submission for sign-off.

You’ll maintain the systems and conventions that keep our response content usable and trustworthy across platforms like Vanta, Confluence, SharePoint, Slack, and approved AI tooling.

You’ll also help reduce manual work by introducing lightweight automations and improving how information flows between systems.

This role is not about being the deepest technical SME in the room. You need enough technical literacy and operational discipline to understand what you’re reading, identify when something feels inconsistent or incomplete, and route the right questions to the right people early.

You’ll also be naturally comfortable driving momentum, escalating risks early, and holding timelines together across busy SMEs and senior stakeholders.

What you'll bring to the table - beyond just coordinating responses

You’ll bring experience coordinating or managing RFPs, RFIs, vendor questionnaires, security reviews, or customer due diligence processes in a SaaS, technology, regulated, or compliance-heavy environment.

Technical experience in regulated SaaS environments, life sciences, healthcare, financial services, security, GRC, quality, or audit-related customer assurance work would be highly valuable, but not essential.

You’ll be able to effectively turn multiple contributor inputs into a single response that feels consistent, clear, and credible. You’ll also be experienced and comfortable working with technical and compliance-oriented content, whether that relates to SOC 2, ISO 27001, SaaS architecture, quality systems, CSV, regulatory environments, or customer assurance workflows.

Equally important is how you operate. This role requires someone who communicates directly, collaborates well across functions, roles, titles, and cultures, and takes ownership without ego. Someone who can push work forward independently while still bringing people along with them.

What you can expect from us

A team that values transparency, initiative, and continuous improvement. We operate as a distributed global team with a high-trust, outcomes-focused culture. We care far more about impact, accountability, and progress than visibility for visibility’s sake.

There is rigor required in how this role operates, due to the stakeholder demands, time zones and customer expectations, but we provide ample support with access to modern systems and AI-enabled tooling, and the autonomy to improve processes rather than simply follow them.

We actively invest in smarter ways of working and expect our people to help shape how work evolves over time.

You’ll also have space to grow. This role sits close to Commercial, Security, Operations, and Leadership teams, giving you broad visibility across the business and exposure to how high-growth SaaS organisations operate in regulated environments.

We care deeply about building a high-performing environment where people can do meaningful work and continue building their careers. You can expect:

• A collaborative, low-ego team environment
• Real ownership and influence over technical decisions
• Flexibility and trust in how you work
• Opportunities to grow your capability and career
• Interesting technical challenges with meaningful customer impact

Why Docuvera?

Docuvera is the industry leader in governed, structured content authoring for the pharma industry. As a pioneer in this space, we are proud to support top global Pharma companies.

Born out of Author-it in 2017, we are on a mission to help our customers harness the power of digital innovation, accelerating their ability to safely get their life changing products to market faster. For our team, it means delivering real-world impact through ground-breaking solutions to technically complex problems.

Docuvera is now a member of the cormeo family of companies, an exciting step that strengthens our global reach and long-term growth. We're a global team working across New Zealand, Asia, the UK, Europe, and the United States. We value collaboration, curiosity, ownership, and the ability to work across cultures and time zones to solve important challenges together.

Keen to know more?

Please also feel free to check out the careers page for more information about working with us and follow us on LinkedIn to check out what we've been up to recently.