Security Operations Manager

E p ā ana ki a SkyCity | About SkyCity

SkyCity is the home of entertainment, delivering memorable experiences through world-class hospitality, gaming and entertainment. At SkyCity Hamilton, we’re proud of the role we play in our local community, creating a safe, welcoming environment for our customers and team members alike.

M ō te T ūranga | About the Role

As Security Operations Manager, you’ll be responsible for leading the Security function at SkyCity Hamilton, ensuring high-quality, compliant and customer-focused security services across a 24/7 operation.

Key responsibilities include:

• Leading, developing and supporting a team of Security leaders and team members across all shifts
• Implementing SkyCity’s Security strategies, operating plans and compliance programmes
• Managing security responses to incidents, emergencies and investigations
• Ensuring compliance with relevant legislation, internal policies, Host Responsibility and AML requirements
• Managing the Security operating budget and identifying opportunities for efficiencies
• Management of team rosters

This role reports to the Head of Support Services and plays a key role in protecting people, assets and SkyCity’s reputation.

M ōu | About You

You’re a confident and inclusive leader with experience managing security operations in a complex, regulated environment. You’ll bring:

• Proven experience leading Security teams, ideally within a large or highly regulated organisation, including management of rosters
• Strong operational leadership skills, including coaching, development and performance management
• Experience in emergency response planning, incident management and investigations
• Sound knowledge of Health & Safety legislation and first responder requirements
• The ability to build strong relationships with internal stakeholders, regulators and emergency services
• A current Certificate of Approval (COA), or the ability to obtain one, and the flexibility to work across a 24/7 operation

Your leadership style is collaborative, calm under pressure and focused on creating a safe and inclusive culture.

P ānga | Impact

In this role, your leadership will directly influence the safety of customers and team members, the integrity of SkyCity Hamilton’s operations, and the delivery of compliant, professional and welcoming security services every day.

Kei mua i te aroaro | What to expect

Your application will be assessed in the upcoming days and if you are successful to the next stage one of Talent Acquisition team members will give you call to go through some further questions on the phone. From there the next stage would be an in-person interview with our manager. Should you be successful as our preferred candidate we will reach out to you for pre-employment checks which will be required.

Ng ā painga | Benefits

In return for your skills and leadership, you’ll enjoy:

• Fully covered Southern Cross health insurance
• $2.50 staff meals at our cafeteria
• Discounted parking while on shift
• Dry cleaning service
• Career development opportunities across the SkyCity Group
• Staff discounts across restaurants and hotels
• The opportunity to join one of New Zealand’s largest tourism and entertainment companies
• An inclusive and collaborative team environment
• DEI initiatives including GenderTick Advanced Accreditation, Pride Pledge and employee communities

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.

SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.