EGM, Retail

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

We’re seeking an exceptional Executive General Manager, Retail to join our New Zealand Leadership Team accountable for profitable growth, shaping strategy, and delivering outstanding customer outcomes at scale. This is a permanent full-time role based in Tāmaki Makaurau (Auckland).

Ngā Mahi Hei Whakatutuki Māu | What You'll Do

As Executive General Manager, Retail, you will define and execute the retail strategy for IAG New Zealand, aligning closely to enterprise priorities while anticipating and responding to market trends. With full accountability for the direct business P&L, you will drive sustainable, profitable growth across market leading brands, ensuring strong commercial outcomes while challenging legacy thinking and embedding forward-looking, data-driven approaches.

You will lead end-to-end customer growth and experience, owning the customer journey across direct, partner, and distribution channels. This includes shaping omni-channel strategies, enhancing customer acquisition and onboarding, deepening customer relationships to drive retention, loyalty, and long-term value. You will also shape and execute customer loyalty and engagement strategies that move beyond transactional interactions to enduring relationships. Your leadership will include direct pricing, product and portfolio strategy and execution, ensuring simplicity, competitiveness, and innovation in line with evolving customer expectations.

A key focus of the role is leveraging Data, AI and personalisation to unlock growth and transform customer experiences and increase internal effectiveness. You will provide enterprise leadership across these capabilities, enabling smarter decision-making, deeper insights, and tailored interactions at scale while ensuring strong governance and data integrity. Alongside this, you will drive brand, communication, and customer engagement strategies, strengthening IAG’s market position and advocacy through meaningful, insight-led and increasingly individualised connections.

You will also play a critical role in building and maintaining strategic partnerships to expand distribution and unlock new value streams. At the same time, you will ensure robust risk management and governance practices are upheld across all operations. As a senior leader, you will inspire and develop a high-performing team, build organisational capability, and foster a culture of accountability, innovation, and inclusion that supports IAG’s New Zealand long-term success.

You are a seasoned executive with a strong track record of delivering growth in complex environments.

Ōu Pūkenga me ōu Wheako | What You'll Bring

• 10+ years’ experience in senior leadership roles within financial services or similar sectors.
• Proven P&L ownership and ability to drive profitable growth.
• Experience leading large, high-performing teams and shaping organisational culture.
• Strong strategic capability with the ability to navigate market trends and disruption.
• Expertise in customer experience, digital transformation, and data-led decision making.
• Exceptional stakeholder management skills across executive, board, and external partners.

Tā Mātau ki a Koutou| What We Offer

• Boosted KiwiSaver with 4.5% employer contribution and life insurance as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Annual $500 health & wellbeing payment.
• 14 Weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Monday 8 June 2026 11:59PM NZST

Tā Mātau Ratonga Tautoko | Adjustments & Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

He pitopito kōrero anō mō mātau | More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures, and passions, while expanding careers, genuinely connecting with communities, leading with a powerful purpose, and celebrating what makes you an individual.