Duty Manager

Looking for your next hospitality leadership opportunity by the beach?

Long Bay Surf Club is on the lookout for an experienced Duty Manager to join the team. Located in one of Auckland's most stunning coastal destinations, Long Bay Surf Club offers a relaxed atmosphere, great food and beverage offerings, community events, and breathtaking ocean views.

We're looking for a hands-on leader who thrives in a fast-paced hospitality environment, enjoys developing teams, and is passionate about delivering exceptional guest experiences.

Why Join Us?

• Work in a unique beachfront venue
• Career development opportunities within Australian Venue Co.
• Staff discounts across AVC venues
• Supportive leadership team and positive workplace culture
• Opportunity to make your mark in a well-loved community venue

What You'll Be Doing

Venue Operations

• Oversee the day-to-day operations of the venue during rostered shifts
• Open and close the venue in accordance with company procedures
• Ensure all areas of the venue are clean, organised, and operating efficiently
• Monitor service standards across the bar, restaurant and function spaces
• Handle customer enquiries, complaints and feedback professionally

Team Leadership

• Lead, supervise and support floor and bar team members during service
• Delegate duties and ensure tasks are completed to expected standards
• Provide coaching, mentoring and on-shift training to team members
• Support staff performance and contribute to a positive team culture
• Manage staffing levels and break schedules to meet service demands

Customer Experience

• Deliver exceptional customer experiences and maintain a welcoming atmosphere
• Build strong relationships with members, regular patrons and community guests
• Resolve customer concerns promptly and professionally
• Ensure service standards align with venue expectations and hospitality best practice

Food & Beverage Operations

• Ensure responsible alcohol service is maintained at all times
• Monitor food and beverage quality, presentation and consistency
• Support stock control and minimise wastage
• Assist with cash handling, EFTPOS reconciliation and end-of-day reporting

Compliance & Safety

• Work under and maintain a current New Zealand Duty Manager Certificate
• Ensure compliance with liquor licensing requirements and host responsibility obligations
• Promote and maintain a safe environment for guests and team members
• Manage incidents, intoxication, refusals of service and conflict resolution appropriately

Events & Functions

• Support the delivery of venue events, functions and community activities
• Coordinate service delivery to ensure events run smoothly
• Assist with event setup and pack down when required

What We're Looking For

Essential Requirements

• Previous hospitality leadership or supervisory experience
• Current New Zealand Duty Manager Certificate
• Strong customer service and communication skills
• Ability to lead teams in a fast-paced hospitality environment
• Excellent problem-solving and conflict resolution skills
• Reliable, professional and flexible to work evenings, weekends and public holidays