Catering Services Manager

• Permanent | Monday to Friday (11am – 7:30pm)
• Occasional Weekends.

Are you an experienced hospitality professional with a passion for leadership, customer service, and high-quality food delivery? Do you thrive in a fast-paced environment and enjoy supporting a team to deliver excellent service?

Wakefield Hospital, located in the heart of Wellington, provides high-quality private healthcare services. Cater Plus is proud to deliver exceptional food services to patients, staff, and visitors — and we’re looking for a Catering Services Manager to help lead this at site level.

About the Role

As Catering Services Manager, you will support the Site Manager in delivering a high-performing, customer-focused catering service. You’ll play a key role in ensuring smooth daily operations, maintaining service standards, and supporting the wider kitchen and host team.

What you’ll do:

• Support the Site Manager in delivering excellent food service and customer experience
• Supervise and support host and kitchen support staff, ensuring they are trained and performing effectively
• Promote a strong customer service culture and consistently deliver high-quality service
• Continuously work on building a strong working relationships with the Care Staff and Hospital Managers.
• Help resolve customer queries or concerns in a professional and timely manner
• Monitor service delivery to ensure consistency in food quality and presentation
• Assist with rostering and contribute to achieving labour and cost targets
• Ensure adherence to Cater Plus policies, including Health & Safety and Food Control Plan
• Maintain a safe, clean, and compliant kitchen environment
• Support ongoing improvement by providing feedback and identifying opportunities
• Assist with reporting and operational requirements, including health and safety processes

Who you are:

• A confident and supportive team leader with a positive, can-do attitude
• Customer-focused, with a passion for delivering excellent service
• Able to communicate effectively with both customers and team members
• Organised, reliable, and able to manage multiple priorities
• Comfortable working in a fast-paced kitchen/hospital environment
• Able to handle challenging situations calmly and professionally
• Experienced in hospitality or food service (supervisory experience preferred)
• Keen to contribute to continuous improvement and a strong team culture

Cater Plus is one of New Zealand’s leading catering companies with over 750 team members nationwide. We’re known for great food, great service, and creating workplaces where people feel supported, valued, and proud of what they do.

You must be legally entitled to work in New Zealand (NZ citizen, resident, or valid work visa). Please include your current visa status and expiry date (if applicable) with your application.

Applications are reviewed as they come in, so don’t miss out. Apply now with your CV and a brief cover letter telling us why you’d be great for the role.