Customer Services Coordinator

Te Mahi/About the Position

Permanent full-time position, based in our Christchurch office. Usual hours of work will be rostered over seven days, including weekend and evening shifts, between the hours of 7:00am and 9:30pm.

You will play a key role in the organisation, liaising with both clients, support workers and internal support services to provide a consistent and quality service.

Key Aspects

Proactively utilising the client management computer system, service coordinators will work as a team to ensure:

• Support worker rosters are accurate and timely
• Visits are scheduled effectively and in line with service requirements
• All support worker leave is managed effectively
• An up-to-date and 'live' overview of service delivery is maintained at all times
• Effective and timely communication with clients and workforce, including proactively responding to queries or concerns

Working with the Community Services Team Leaders and Service Manager, the successful applicant will have a great rapport with all clients and staff and will assist with proactive management of any performance issues.

He momo/About you

To be successful in this role, you will have recent experience working with staff and clients either in the healthcare sector, or in a role where you have used computer systems to allocate workloads, problem solve and think critically, whilst maintaining an exceptional level of customer service.

You will also have the following skills:

• Exceptional customer service, and a friendly and professional manner
• Patience, resilience and a "can do" attitude in challenging situations
• The ability to prioritise effectively and efficiently
• A proactive and professional communication style
• Systems orientation, with intermediate to advanced computer skills
• Team orientation, working well with others at all levels
• Critical thinking

Te Whakahaerenga/The Organisation

Nurse Maude has been caring for the community since 1896. Our reputation for delivering consistently high-quality home support and nursing care is due in no small measure to the experience, professionalism, commitment, and sheer drive of our people.

Ki te huanga/Benefits of working at Nurse Maude: As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

• Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
• Staff Discounts - You will have access to a range of great staff discounts with our suppliers
• Health Insurance- Discounted healthcare through Southern Cross
• Staff Development - We encourage and support personal and professional development through study and research
• Hourly rate - Your experience is recognised with competitive rates

Ki aro/Interested?

If you are a team player who enjoys working with people, thinking outside of the square and functioning well under pressure, we would love to hear from you. For more information and to , please visit our website

https://careers.nursemaude.org.nz/search.

For a copy of the position description, please view this job via our website. Scroll to the bottom of the advert and the PD is attached as a link.

Job Details

Reference #

22474

Posted on

29 May 2026

Closes on

29 Jun 2026 23:55

Location(s)

Christchurch

Expertise

Administrator

Job level(s)

Entry

Work type(s)

Permanent full-time

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