Customer Service Administrator

Te Whakahaerenga/The Organisation

Nurse Maude is a well-known and highly regarded organisation providing nursing and homecare to some of the most vulnerable in our community. Established over 120 years ago. Nurse Maude provides services to more than 400,000 people each year, delivering over a million hours of district and specialist nursing, home support services, hospice and community palliative care and allied support.

Te Mahi/About the Position

We are now seeking a permanent part-time Customer Service Administrator to join our Customer Service team. We are based at Cranford Street where you will provide outstanding customer service over the phone, working on a rotational rostered basis over 7 days between the hours of 7:00am to 10.00pm.

The role involves:

• Answering a large volume of calls, processing client and staff enquiries
• Resolving problems in a highly efficiently and professional manner
• Entering data and processing client information using in-house systems
• Providing administration support to the team including a variety of general office duties

He momo/About you

To be successful in this role you will:

• Have previous experience in an administrative or customer service position
• Have professional phone manner and excellent English conversational skills
• Be computer-savvy, with sound knowledge in Microsoft Office Suite and have the ability to learn new programmes quickly

Initiative and efficiency are integral - we need someone with a friendly, empathetic outlook who can hit the ground running!

Ki te huanga/Benefits of working at Nurse Maude

As well as joining a friendly and supportive team in a varied and rewarding role, Nurse Maude offers:

• Wellbeing - The wellbeing of our staff is very important to us. We offer discounts on a range of wellbeing activities including gym memberships, massages, eye tests and glasses, mole checks and dentures
• Staff Discounts - You will have access to a range of great staff discounts with our suppliers
• Health Insurance- Discounted healthcare through Southern Cross
• Staff Development - We encourage and support personal and professional development through study and research
• Hourly rate - Your experience is recognised with competitive rates

Ki aro/Interested?

If you are interested in a new challenge, we would love to hear from you. For more information and to , please visit our website

https://careers.nursemaude.org.nz/search.

For a copy of the position description, please view this job via our website. Scroll to the bottom of the advert and the PD is attached as a link.

Job Details

Reference #

22473

Posted on

29 May 2026

Closes on

29 Jun 2026 23:00

Location(s)

Christchurch

Expertise

Administrator, Call Centre

Job level(s)

Entry

Work type(s)

Permanent part-time

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