Customer Service Officer

At CSR, we are building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we are at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About The Role

This frontline Customer Service role represents the face of the business, greeting customers as they arrive and ensuring their needs are understood and supported from the outset. Acting as the key link between the company and its customers, you'll deliver a professional, seamless experience that reflects our commitment to service and satisfaction.

• Deliver excellent customer service by ensuring on‑time, accurate order processing, prompt quotes, and professional support across phone, counter and email channels.
• Build strong relationships with key client personnel while providing informed sales and technical advice supported by solid product knowledge.
• Manage open orders, pending deliveries, and daily dispatch coordination with both Potters vehicles and external freight providers, keeping customers updated proactively.
• Investigate customer quality or service issues promptly and implement corrective actions to maintain customer satisfaction.
• Support powder‑coating workflow coordination as required, ensuring processes run smoothly and efficiently.
• Contribute to store operations including stock replenishment, merchandising, and maintaining a safe working environment by identifying and reporting hazards.
• Collaborate with sales and customer service teams by sharing relevant client/industry insights and answering inbound calls to support broader team workload.

What You Bring To The Role

• Minimum of two years' experience in a customer‑focused or technical sales environment.
• Strong verbal and written communication skills, with excellent active listening capability.
• Ability to build rapport and collaborate effectively with internal teams and external customers.
• Solid understanding of commercial markets and industry trends, with product knowledge considered an advantage.
• SAP experience desirable, along with confidence in learning new systems quickly.
• Awareness of Health & Safety requirements and commitment to maintaining safe work practices.
• Proven ability to deliver clear, accurate information and support customer needs professionally.

What We Offer

We strive to support your professional and personal growth. Here are the rewards you will enjoy as part of the CSR team:

• Attractive salary and benefits, including access to exclusive discounts and offers
• Supportive and collaborative culture that fosters innovation and inclusion. You will be surrounded by talented colleagues who are enthusiastic about their work and committed to helping each other succeed.
• Care and wellbeing offer includes up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
• Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

How To Apply

Just click on the Apply for this job button.

We encourage you to apply even if you do not meet 100% of the requirements. If you are enthusiastic about making a positive impact and you see yourself in this role, we would love to hear from you!

To find out more about us, visit www.csr.com.au