Schedule Coordinator

• Office based - Whangārei
• 40 hours per week - Tuesday to Saturday
• $27.39 - $28.51 per hour (depending on relevant experience)

Mō te tūnga | About the role

IDEA Services supports people with intellectual disabilities to live great lives as valued members of their communities. Behind every successful support experience is a well-coordinated team — and that’s where you come in.

As a Schedule Coordinator, you’ll play a vital role in ensuring our support services run smoothly. You’ll create and manage advanced rosters, respond to short-notice sick leave, and work closely with Support Workers to ensure shifts are covered with minimal disruption. Your work will directly support continuity of care and positive outcomes for the people we support.

This is a fast-paced, people-focused role where no two days are the same. You’ll be in regular contact with our Support Workers, using strong communication and problem-solving skills to navigate last-minute changes and find solutions quickly and calmly.

Ngā pūmanawatanga ōu | What you will bring

• Previous scheduling or rostering experience (preferred)
• Experience working in the Health and Disability sector (preferred)
• Excellent verbal and written communication skills
• Strong customer service focus and a people-first approach
• The ability to build positive, professional relationships
• Strong organisational skills and high attention to detail
• Confidence using computer systems, including the Microsoft Office suite, with the ability to learn new systems quickly

Nōu te rourou | What's in it for you?

• Join an established not-for-profit organization and make a meaningful difference in the lives of individuals with intellectual disabilities in our community. Your contributions will support our workers and those we serve.
• Experience a collaborative and inclusive culture that prioritizes the wellbeing of our team members. In this energetic environment, we find joy in our work and foster a sense of camaraderie.
• Benefit from continuous support from both management and the broader organization.
• We are committed to your growth and offer various learning and development opportunities. Many of our Schedule Coordinators have advanced to other roles within our organization.

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

Me pēhea te tuku tono | How to Apply

Submit an online application by selecting the 'Apply' button. As part of the recruitment selection process, you will be required to provide an up-to-date CV, and cover letter outlining your previous experience and motivation to apply for this role. If you have any questions about the application process, please email ***email_hidden***.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.