Support Worker

• Locations: Albany and Massey
• Job type: Full time and part time opportunities
• Shifts: Rostered shifts - flexibility for day, evening and sleepovers required
• Pay: $24.68 - $30.13 per hour depending on relevant qualifications

Are you interested in making a positive impact on people's lives? Join us in empowering people on their journey towards rehabilitation and reintegration into the community.

Mō te tūnga | About the role

IDEA Services provides forensic rehabilitation services for people with high and complex needs who have committed an offence and had contact with the justice system. We work in partnership with people to make positive changes in their lives through learning new skills, having new experiences and developing supportive relationships with their whānau and community.

We’re looking for Support Workers with the strength, patience, and heart to step into this space. People who enjoy being active, getting out into the community, and standing beside others as they work toward positive change. You’ll be supporting people to do the things that matter to them — swimming, fishing, playing sport, spending time with whānau.

Part of the role will involve monitoring behaviour and maintaining safety. Dealing with challenging behaviour can be tough, but with the right approach, we can make a difference, promote positive behaviours, and create a supportive environment for people to thrive. This isn’t just a job — it’s a chance to be a steady presence, a role model, and a source of encouragement when it’s needed most.

Check out our website to learn more: Become a Support Worker

Ngā pūmanawatanga ōu | What you will bring

Previous experience is preferred, but more importantly, we are looking for someone with some life experience and the right attitude. It is essential that you can build good relationships with the people we support and have the skills to help coach them through their rehabilitation journey.

• Experience supporting people with high and complex needs (preferred)
• Confidence working with challenging behaviours and using de-escalation skills
• The ability to build strong, trusting relationships and coach people through change
• Resilience, awareness, and a strong focus on safety
• An open-minded, non-judgmental approach when working with diverse individuals
• Comfortable using computers and tablets as part of daily work
• Strong written and verbal communication skills
• Physical fitness to support people and take part in activities
• A full NZ driver’s licence, or the ability to gain one within six months

Nōu te rourou | What's in it for you?

• $24.68 - $30.13 per hour depending on relevant qualifications, with the ability to earn more as you gain qualifications.
• IDEA Services will support you towards completion of the Level 2, 3 and 4 Certificates in Health and Wellbeing qualifications.
• Generous long service leave entitlements plus insurance benefits after 2 years' service.
• 'Refer a friend' Bonus programme.
• FREE Employee Assistance programme service anytime you need health and wellbeing support.

Mō mātou | About us

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community. IDEA Services Ltd is an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work.

Me pēhea te tuku tono | How to Apply

The first step is to submit an online application by selecting the 'Apply' button. As part of the application process you will be required to provide an up-to-date CV outlining your previous experience. If you have any questions about the application process or specific queries about the position, please use the contact details below to speak to recruitment.