Solar Partner & Customer Manager

In the moment, for the future

At Genesis, we’re always looking ahead – to smarter solutions, sharper insights, and a more sustainable energy future for Aotearoa New Zealand. Every role here plays a part in shaping what’s next, whether through data-led decision-making, innovative thinking, or everyday excellence. If you’re motivated by impact and enjoy turning analysis into action, this is your chance to be part of something meaningful.

What You’ll Do

We’re looking for a Solar Partner & Customer Manager for a 12-month fixed-term to help make solar simple, seamless, and rewarding for Genesis customers and our solar installer partners.

You’ll be the day-to-day relationship lead for our solar partners, ensuring they feel supported, informed, and set up for success with Genesis processes and systems. You’ll also work closely with internal teams to resolve customer escalations, identify friction points, and improve the overall solar journey.

Some Of Your Key Responsibilities Will Include

• Build and maintain strong, trust-based relationships with solar installer partners nationwide.
• Act as the primary day-to-day contact for partners, providing proactive communication, support, and guidance.
• Advocate for the end-customer experience across all solar partnerships.
• Ensure partner processes align with Genesis customer standards and service expectations.
• Work closely with Customer Operations to resolve escalations quickly and effectively.
• Conduct regular partner performance reviews, identifying growth opportunities and addressing issues early.
• Support the onboarding of new partners, ensuring they understand Genesis processes, systems, and expectations.
• Identify customer journey pain points and proactively drive improvements that make solar easier for customers and partners.

What You’ll Bring

You’ll be a natural relationship builder who knows how to create trust, bring people on the journey, and keep things moving. You’ll be customer-focused, commercially aware, and comfortable working across multiple teams and external partners.

• 3+ years’ experience in account management, customer relationship management, or B2B partnership roles.
• Proven ability to build long-term, trust-based relationships.
• A strong customer-centric mindset, with a track record of delivering great service outcomes.
• Experience working with billing, CRM, or customer data systems.
• Strong communication, influencing, and stakeholder management skills.
• A structured and organised approach, with the ability to manage competing priorities.
• A growth mindset and willingness to adapt, learn, and improve.
• A tertiary qualification in Business, Sales/Marketing, Sustainability, or a related field — or equivalent practical experience.

Exposure to renewable energy or the solar sector would be a bonus, but it’s not essential.

How We'll Help You Thrive

At Genesis, we know that every moment matters - it's not just about the mahi today, it's also all the other benefits that set you up for a thriving future.

Some Of Our Benefits Include

• Southern Cross medical insurance, plus life, trauma and income protection insurances.
• Electricity and gas discounts and an extra 20 Power Shout hours per year.
• Up to 4% match on KiwiSaver contributions or 3% with our GenSaver allowance.
• Flexible working and leave options to support you to balance personal and professional needs.
• Annual wellbeing allowance, access to Best Doctors online service for you and your family and other wellbeing offerings.
• Career development opportunities and a supportive learning culture.

We're proud of our strong culture, which makes Genesis a great place to work. Ensuring our people are safe at work and can be themselves is crucial, this is reflected in our focus on safety and wellbeing.

We believe embracing diversity, embedding equity and being intentional about inclusion are essential to making Genesis a strong, innovative workplace where different backgrounds, perspectives and ideas thrive.

Ready to join us?

This is more than just a job - it's your chance to be part of something meaningful. If you're curious, capable, and care about creating a better future, don't wait. Let's shape what's next, together. Join us and enjoy all that's ahead - for your career and New Zealand's energy future. This could be your moment, apply now!

Everyone's journey is different

At Genesis, we understand that everyone has unique needs and experiences. We're committed to creating a recruitment process that is fair, accessible, and inclusive for all. If you require any adjustments or accommodations to participate fully in our hiring process, please don't hesitate to let us know. We're here to support you every step of the way.