Team Lead Enrolment Support

An exciting opportunity to be part of and support the delivery of enrolment services for the 2026 General Election. If you are an energetic and experienced team leader in call/contact centre environments, and open to making meaningful impact by supporting democracy, then we want to hear from you!

Mo tenei turanga mahi | About the role

We are seeking a motivated and detail-focused Team Lead to support the preparation and delivery of electoral campaigns.

You will lead a team responsible for managing confidential customer inquiries (inbound & outbound calls, responding to email and postal enquiries) processing enrolment information and maintaining the accuracy of the electoral roll. Youll play a key part in ensuring data integrity, supporting temporary workforce setup, and delivering high-quality customer service and enrolment services that underpin New Zealands democratic process.

Working closely with the wider Enrolment team, youll help ensure operational objectives are met while fostering a positive, high-performing team environment.

This is a fixed term role until November 2026, and the salary is $72,480 per annum.

He aha t u e mahi ana | What youll be doing.

• Manage the customer support & processing team, provide day-to-day guidance, and pastoral care, engage directly with customer phone calls escalated to you from the team, and ensure work is completed accurately and to agreed standards.

• Support the setup of temporary teams, including onboarding, training, and contribute to achieving enrolment delivery plans.

• Oversee the confidential inquiries, compilation and maintenance of electoral roll data, ensuring compliance with legislation and national processes.

• Track team outputs, provide regular updates, and escalate any risks or issues in a timely, no surprises environment.

• Lead by example, support team development, and promote collaboration, inclusion, and political neutrality in all activities.

Mohou ake | About you

You are an experienced leader who enjoys motivating a team, you are comfortable in a high volume, fast-paced environment, and have excellent interpersonal skills. You must be available to travel daily to The Terrace, Wellington.

Ko ng mea ka hiahiatia e koe kia angitu | What youll need to succeed,

• Experience in team leadership or supervision, ideally in call centre/contact centre environments.

• Strong attention to detail and the ability to manage data accurately and consistently.

• Good organisation and planning skills, with the ability to manage workloads and meet deadlines.

• Effective communication and interpersonal skills, with the ability to support and motivate a team.

• Confidence working with systems, processes, and data, including reporting and tracking progress.

• A commitment to integrity, political neutrality, and public service.

Te Kaitiaki Take Kowhiri | About the Electoral Commission

The Electoral Commission wants every New Zealander to trust, value and take part in parliamentary elections.

Heres your chance to contribute to New Zealands democracy as part of a team of electoral experts who design, build and implement processes and systems for Parliamentary elections and referenda. Its an exciting and varied role within a team which is committed, supportive and hands-on.

The Commission is building an inclusive strength focussed culture where diversity is encouraged and valued and we welcome applications from individuals of all backgrounds, orientations and identities. We want to provide a flexible working environment where everyone feels valued and supported. We are happy to discuss what works for you. You will join a team who are here for the right reasons, and we are passionate about what we do.

Tono in ianei | Apply Now

To apply, please submit a tailored CV and cover letter outlining your reasons for joining the Commission, highlighting your relevant skills and experience.

Applications close at 5pm, Friday 19 June 2026.

We are shortlisting and interviewing for this role as applications are received. If this sounds like you, we encourage you to apply and join our team!

Please send your CV and cover letter in ASAP! This vacancy may close earlier than the listed date if sufficient applications are received.

For more information regarding this role, please email ***email_hidden***

You must be legally allowed to work in New Zealand.