Customer Support Engineer

We Go Beyond for A Safer World

Te Tūranga - The Role

We're seeking an experienced professional to join our Christchurch office in a permanent role. If you're passionate about technology, enjoy solving complex problems, and take pride in delivering exceptional customer experiences, we'd love to hear from you.

As part of our team, you'll provide frontline technical support to customers, helping to maintain reliable and efficient critical communication systems. You'll use your technical expertise to resolve issues, build trusted Partner and customer relationships, and contribute to the ongoing success of a global leader in critical communications.

Key Responsibilities

• Troubleshooting, fault-finding, and replicating issues
• Providing expert technical advice and guidance to customers
• Preparing and delivering customer reports
• Testing and validating network, terminal, and software components
• Managing incidents, service requests and problems in line with ITIL principles

Ō Pūkenga - About You

We're looking for someone who combines strong technical ability with a customer-first mindset.

Experience Required

• 3+ years' experience in an ICT or wireless communications technical role
• Solid knowledge of Land Mobile Radio systems (P25, DMR, trunking, simulcast) and ideally some exposure to LTE technologies
• Familiarity with ITIL Service Management practices
• A degree in engineering or equivalent hands-on technical experience
• Strong attention to detail and a proactive, solutions-focused approach

Ngā painga - what's in it for you?

We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.

• We prioritise your wellbeing through health insurance after 12 months, annual flu vaccinations and extra sick leave in your first year.
• We provide a comfortable work environment through modern office facilities with free onsite parking, gym, and café.
• We recognise your commitment through long service benefits.
• We balance work with fun through our active social club!

Ko Wai Mātou - About Us

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Ko koe pea tēnei? - Sound like your kind of role?

If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application with CV and cover Letter by Sunday 14th June. We look forward to hearing from you.

Applications Will Be Assessed As They Are Received, And Your CV Will Be Held Unless You Contact Us To Requesting This To Be Removed

For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com