Customer Experience Representative

• We offer a competitive salary of $62,500 with generous benefits
• Monday to Friday 11:30am - 8pm roster available
• Based in Highbrook, South Auckland with hybrid work arrangements

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

Our enthusiastic and expert frontline Contact Centre team provides smart advice and solutions to thousands of Kiwi each day to help secure their financial future. Our diverse Kiwibankers are united by their desire to support our customers and each other, making our Contact Centre a vibrant and fast-paced work environment where you can thrive.

In this role you will be:

• Engaging with 50-60 customers daily through Phone and Securemail, providing innovative banking solutions
• Welcoming customers by setting up their accounts and confidently guiding them through credit card applications and investment opportunities
• Empowering and guiding customers through the challenges of fraud and financial hardship with care and confidence
• Providing an even better Kiwibank experience by referring customers to our product partners when they need it
• Helping customers to be better off by educating and supporting them through their day-to-day requirements and self-service options

Our contact centre operates 7 days a week, so we can be there for our customers when they need us most. The shift we have available is Monday to Friday 11:30am - 8pm.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

We are an award-winning contact centre, providing expertise to thousands of kiwi every day. It’s all about being there in the moments that matter and making it a simple, easy experience for our customers to secure their financial futures and show them we care. We provide a diverse, supportive and fun environment, enabling great opportunities for you to make a positive impact and thrive and grow both personally and professionally.

If you:

• are passionate about developing relationships and talking to people
• are resilient
• can pick up new information quickly
• are solutions focused

You must have fibre internet connection and a clean criminal and credit check.

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

Tono mai |Apply Now – Applications close on Friday 12 June. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.