Advisor - Intake and Assurance

• Be the first point of contact for feedback providers, ensuring they feel heard and valued
• Engage directly with individuals through incoming and outgoing calls, conducting initial assessments and guiding feedback
• One permanent and one 12 month fixed term opportunity based at National Office Te Whanganui a Tara/Wellington

Mō te tūnga | About the role

Are you passionate about making a difference? In this pivotal role, you will be the first point of contact for feedback providers, ensuring they feel heard and valued. As the face of feedback at Oranga Tamariki, you’ll engage directly with individuals through incoming and outgoing calls, conducting initial assessments and guiding feedback to the appropriate channels for resolution.

Your role is vital in shaping our approach to service improvement, as you will help transform insights from feedback into actionable strategies. You'll be part of a dedicated Feedback and Complaints Team, working collaboratively to deliver a consistent and impactful response to all feedback.

If you thrive in a dynamic, complex environment and have the skills to manage high-profile stakeholder relationships, we want to hear from you. Join us in enhancing the services we provide and making a lasting impact in our community.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

• Take a central role in the receipt of feedback in line with the Feedback Principles, CCS Operating Frameworks and values of Oranga Tamariki
• Take incoming and make outgoing calls from/to feedback providers to listen to and understand their concerns
• Recognise when there may be relationship management issues and seek advice as needed
• Build and maintain strong relationships across Oranga Tamariki and other departments and agencies as appropriate
• Understand, empathises with, and identifies the needs concerns and priorities of clients, and ensures that services are delivered to account for these
• Identify any organisational risks and take action to minimise their impact
• Effectively manage risks within the group and establish and contribute to the maintenance of a risk management framework
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples’ culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer an impartial remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $77,886 and $86,082 depend e nt on experience .

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Cover Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact

Applications for this role close at midnight on Sunday 7th June 2026.

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.