Public Transport Service Support Coordinator

Job Type: Permanent | Full Time

Location: Christchurch, New Zealand

Job Category: Administration and Office

• Provide day-to-day administrative support for Public Transport services
• Contribute to the successful growth in transport services for communities
• Ongoing development and future career growth opportunities

Kaunihera Taiao ki Waitaha │ About Environment Canterbury

As a regional council, we are responsible for managing natural resources including air, soil, water and land. We work in partnership with mana whenua Ngāi Tahu to protect the health of our environment to ensure a sustainable and prosperous future for our region.

The region’s evolving environmental and political context means we will continue to be agile and adaptive, as we respond to regulatory and environmental changes.

Our mahi (work) is organised around the delivery of our three core services:

• Environmental Regulation and Protection
• Community Preparedness and Response to Hazards
• Public Transport

Council plays an important role in responding to national legislation and policy changes – this mahi is part of our operating environment and is embedded in our everyday mahi. The current proposals from central government are significant, and Council is working through the opportunities and implications. However, our mahi must continue to deliver our three core services for our partners, communities and te taiao (environment).

Kōrero mō te Tūranga | About the Role

This role plays a crucial part in ensuring the smooth operation of our Public Transport section. As a primary contact for related administration and coordination activities, you will be responsible for information processing, initial responses and organisation of information critical to the effective delivery of our wider purpose.

Your work will span across the entire Public Transport section, with initial specific focus in the areas of Total Mobility and Customer Feedback, supporting different team members, and gaining insight into all aspects of our business.

More About The Role

• Monitor and respond to community feedback
• Work in partnership with transport operators, including Total Mobility Operators,
• Provide administrative support and system processing,
• Assist in public transport projects

For more information on this role, please refer to the job description at the bottom of the advert.

Mōu │ About You

You’ll be someone who's not only tech-savvy but also able to understand how our systems impact our stakeholders and customers. Problem-solving and finding innovative solutions will be crucial for this position. You'll need to confidently interact with both our internal team members and external stakeholders including Total Mobility transport operators on a regular basis.

The world of public transport is dynamic and complex, but also incredibly exciting. You'll need to feel comfortable embracing its challenges. Your ability to adapt and thrive in this space will be key to making a positive impact.

More About You

• Able to multi-task and enjoy the variety that comes your way
• Confidence in the technology systems we use is important
• A strong eye for detail and ability to identify data patterns out of the norm
• A confident team player who contributes to the success of the wider team
• Confident to take ownership of situations and escalate where required

Mātau ā-Wheako | Experience

You Will Have

• A current full driver’s license
• At least three years experience in a related field (e.g. project administration, customer service, public transport)
• A tertiary qualification in a relevant discipline would be an advantage

Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha |

Working at Environment Canterbury

Our Mahi Is Underpinned By Our Values

• Kaitiakitanga (stewardship)
• Pononga (integrity)
• Manaakitanga (people first)
• Whanaungatanga (collaboration)
• Māiatanga (can do)

We understand and embrace a diverse workforce; this diversity will enable us to better serve our people, our community, and our greatest taonga, the environment. We value everyone’s contribution, diverse thinking, and skills.

We're on a journey to become a treaty partner of excellence, including incorporating te ao Māori into our work. We offer supportive opportunities to develop capability in this area and encourage our people to use kaupapa Māori, mātauranga Māori, and te reo Māori in our daily work. We welcome you with an open heart & mind, wherever you are on your personal te ao Māori journey.

Ko ētahi atu kōrero | Additional Information

Apply directly by completing the online application form and submitting your CV and cover letter. Applications close on 14 June 2026 and will be reviewed as they are received, so early applications are encouraged. Interviews may begin before the closing date, and we reserve the right to close the advertisement early.

Short-listed candidates will be required to complete an interview process, reference checks, and a criminal check. Further background checking will be required when relevant to the role.

We are committed to creating a diverse, inclusive, and authentic workplace. If you're excited about this role but don't meet every qualification in the job description, we still encourage you to apply.

Me mahi tahi tātou - Together we can