Business Services Administrator

Thriving together - mō te taiao, mō ngā tāngata.

Our environment and our people go hand-in-hand.

• Are you an experienced multi-tasking administrator?
• Do you thrive in a dynamic environment where each day brings new challenges?
• Part time, 24 month fixed term opportunity based in the Bay of Plenty.

This part-time (20 hours per week), 24 month fixed-term role is a great opportunity for anyone looking for flexible work, whether you're returning to the workforce, balancing other commitments, or simply prefer part-time hours. It’s well-suited to those with experience in administration or accounts, and who enjoy engaging with people. It could also be a great first step into a career with the Rates team.

Te āhuatunga a te tūranga | About the role

We have an opportunity within our organisation for an experienced and motivated individual to join our team, providing high-level administrative support to the Rates team at Toi Moana | Bay of Plenty Regional Council.

In this fixed-term role, you’ll contribute to the delivery of efficient and effective rates administration and customer service, supporting the critical functions that underpin our rates collection processes.

Reporting to the Rates Engagement Team Leader, you will play a key role in delivering high-quality administrative and customer support to both internal and external stakeholders, ensuring a responsive and customer-focused service.

As part of the Rates team, your responsibilities will include:

• Assist the Rates Team with processing and responding to customer requests
• Maintaining accurate ratepayer data in the Rating Information Database
• Assisting ratepayers in setting up payment plan arrangements
• Assist with daily bank receipting tasks.
• Undertaking necessary administration tasks as assigned.

Ō pūmanawa | Your skills and experience

We are seeking an experienced administrator who can juggle many competing priorities at once and take it all in their stride. Time management and having an organised approach to work will be second nature to you. You will be a clear communicator, have great attention to detail and be a quick learner. You will also have:

• NCEA level 3 or equivalent
• Minimum of 3 years relevant work experience
• Excellent attention to detail
• Outstanding customer service skills
• IT savvy and able to work with databases
• Ability to manage time effectively and prioritise workload
• A high level of communication skills (both written and oral)
• A “can-do” attitude and ability to problem solve.

Ko wai mātou | Who we are

Toi Moana Bay of Plenty Regional Council is responsible for land, air and water as well as public transport and economic development. A major focus of our work involves looking after the environment. We manage the effects of people's use of freshwater, land, air and coastal water. However, we also have a broader responsibility with others for the economic, social and cultural well-being of the regional community.

We are a values-driven organisation, that really cares about our people. Who you are is important to us and we welcome diversity as an opportunity to grow our teams and are keen to support people of all gender identities, ages, ethnicities, sexual orientations, religions and abilities. We want Toi Moana to be a place where you bring your whole self to work.

Along with competitive remuneration, we offer plenty of opportunities for growth, learning and development. Highlights of working at Toi Moana include:

• Being part of a high performing team.
• Varied and challenging work that makes a real impact on the community and environment.
• Excellent wellbeing initiatives, including employer paid life and income protection insurance
• A supportive and collaborative work environment.
• Flexibility with the way you work.

This position can be based in any one of our three offices, Tauranga, Whakatāne or Rotorua, so we are flexible to suit the right candidate.

Me pēhea te tuku tono | How to Apply

Click APPLY NOW or contact Charlie Roddick on 0800 884 880 for a confidential discussion.

To access a copy of Te Tūranga Mahi (Job Description) please click on the following link or copy and paste it into your web browser: https://tinyurl.com/yckffk2a

NB: To apply for this job, you must have the legal right to be able to work in New Zealand and also a current, valid driver's licence.

Applications close 11pm, Thursday 4 June 2026 and will only be accepted online.