Import Supply Customer Services Manager

Are you a supply chain professional who thrives on keeping things moving? Hynds is looking for an experienced Import Supply Customer Service Manager to lead a key operational team at our Import Distribution Centre in Onehunga.

About The Role

This is a pivotal role connecting our sales network, customers, and wider supply chain. You'll lead a team responsible for the end-to-end supply of imported products — from overseas vendors through to our branches and customers — ensuring everyone is informed, priorities are clear, and orders are fulfilled on time.

You'll be the go-to person for the sales network on imported product supply, managing ETAs, stock availability, substitution options, and order fulfilment — while keeping systems accurate and stakeholders in the loop.

What You'll Be Doing

• Leading, coaching and developing your customer service team
• Working closely with the sales network and customers to understand and meet imported product requirements
• Supporting forecasting activities to guide the procurement team on future needs
• Monitoring and communicating delivery ETAs and managing purchase order accuracy
• Providing proactive updates on stock availability, substitutions, and potential supply issues
• Driving continuous improvement in systems, processes, and service standards
• Participating in stocktakes and supporting import stock setting reviews

What You'll Bring

• Experience in purchasing, planning, or a senior customer service role
• Strong relationship-building skills across internal and external stakeholders
• Excellent attention to detail and confidence working with procurement data and systems
• Great written and verbal communication skills
• The ability to juggle multiple priorities without dropping the ball
• A collaborative, team-first attitude with a results-driven mindset
• Sound commercial acumen and the confidence to lead through change

Why Hynds?

At Hynds, people genuinely matter. We're a values-led business where your contribution counts, development is encouraged, and you'll be part of a team that looks out for each other. We're passionate about doing what's right — for our customers, our people, and our community.

Ready to make an impact? Apply now and bring your supply chain expertise to a business that values what you do.