Customer Service

About the Company

A well-established beverage distributor, working with a number of recognised brands across the New Zealand market. As the business continues to grow, they are adding to their supply chain team and looking for a Customer Service Specialist to help keep things running smoothly.

The Opportunity

Reporting to the Inventory, Purchasing and Customer Services Manager, you will join a team of three and play a hands-on role delivering excellent customer service and after sale care to both internal and external stakeholders.

Day to day, you will manage and release sales orders to meet warehouse cut-offs, handle inbound calls and emails, resolve credit queries, and coordinate deliveries and stock pickups. You will liaise regularly with the warehouse and finance teams, manage group email inboxes, and keep customers and account managers informed throughout. When colleagues are on leave, you will step in to backfill their responsibilities as needed.

This is a full-time, on-site role based in Airport Oaks. Core hours are 8am to 4:30pm.

Key Requirements

• Strong experience in a customer service or after-sales support role
• Attention to detail and a high level of accuracy
• Confident communicator, able to work with a wide range of people and personalities
• Comfortable in a fast-paced environment with competing priorities
• Organised, process-driven, and able to handle the unexpected
• Familiarity with ERP systems is an advantage; SAP Business One experience is a plus
• Basic Excel skills required

What’s In It For You

A role where your work has a direct impact. You will be a key part of a small, collaborative team in a business with a strong market presence. There is parking on-site and a consistent, structured work week.

For more information or a confidential conversation, contact Sarah Kennedy at ***email_hidden***