Fraud Analyst

Invercargill, New Zealand

|

req374

Applications Close: 04/06/2026

With a rich history spanning over 150 years in Aotearoa New Zealand, SBS Bank is making a positive impact on Kiwis' lives by helping them find a place to call home. It's a powerful purpose that drives us every single day!

Right now, we're on an exhilarating transformation journey, reimagining how we can deliver a more modern and secure banking experience that suits how people live today, and in the future.

It's an exciting time, and as part of this we're growing our team and investing in new capabilities to help share the future of banking in New Zealand.

If you're passionate about making an impact and being part of something meaningful, we'd love to hear from you. At SBS, we truly believe that when people achieve their financial goals, their whānau and communities flourish as a result.

We are searching for a Fraud Analyst to join our Risk team, based in Invercargill on a fixed term, part-time basis.

The role contributes to the Bank’s approach to fraud and scam prevention through operational support activities, investigation assistance, dispute and chargeback coordination, and fraud education initiatives.

What you'll be busy with

• Assisting the Fraud Specialist and wider team with supporting investigations through identifying, documenting and reporting suspected fraud, scam, and mule activity.
• Supporting day‑to‑day fraud operations, including reviewing transaction alerts, monitoring queues, and escalating matters within required timeframes.
• Assisting with the accurate gathering of supporting documentation for fraud-related investigations.
• Liaising with Retail to support fraud or scam‑related queries and escalations.
• Supporting fraud recovery, liaising with peer banks in relation to fraud or scam events, including utilising recovery processes.

What you'll bring

Essential

• Experience in the banking/financial services industry.
• Computer literate and willingness to learn new tools.
• Ability to work independently, manage own time, and meet daily priorities.
• Good organisational skills and attention to detail.
• Curious, ask questions, and seeks clarification.

Preferred

• Analytical, interpretation, problem solving and research skills.
• Good interpersonal communication skills, verbal and written.
• Can manage ambiguity and ensure escalations are timely.
• Knowledge of SBS systems, policies and procedures

This role is part-time 25 hours a week worked 5 hours a day Monday to Friday.

It is fixed term for up to 12 months.

We're on an exhilarating growth journey, and we need exceptional individuals who are ready to embrace our ambitious goals. We're seeking passionate trailblazers from all walks of life who are eager to shape the future of banking.

As a 100% NZ Member-owned bank, we have the freedom to focus on creating real value for our Members (customers). With no shareholders to please, we can offer market-leading lending and funding rates while giving back to our communities through local sponsorships and support. Every success we achieve directly benefits our Members and the regions we serve.

We foster an inclusive and innovative environment that thrives on challenging the status quo. We actively encourage our people to question conventions, push boundaries, and test our thinking. This mindset paves the way to successfully achieving our growth. When it comes to our culture, we're proud to say that we're more than just colleagues – we're a close-knit, caring, and inclusive whānau. We embrace diversity in all its forms and actively promote an environment where everyone feels valued, respected, and empowered. We invest in your development, well-being, and growth because we believe that when you thrive, we all succeed.

So, if you're ready to be part of a small bank with a big heart, where your unique perspectives and contributions are celebrated, then come on board and join us! Together, we'll help Kiwis find a place to call home. join the Bank with Heart and become part of our SBS whānau