Client Relationship Manager

Job Details

Primary address of work: Auckland

Employment type: Permanent full time

Minimum hours per week: 30 hours

Maximum hours per week: 40 hours

Minimum hourly rate (low salary range): $ 33

Maximum hourly rate (high salary range): $ 45

Pay frequent: Fortnightly

Job Description: (specific duty tasks)

• Develop and maintain strong relationships with clients, suppliers, and internal stakeholders.
• Provide high-quality customer service and resolve queries across written, phone, and face-to-face communication channels.
• Coordinate between internal departments and external stakeholders to ensure smooth delivery of services and outcomes. Manage the end-to-end client relationship process from onboarding through to ongoing support and retention.
• Identify opportunities to improve customer experience and strengthen brand loyalty. Communicate updates, offers, and relevant information to clients and stakeholders where appropriate.
• Maintain accurate records and ensure effective database management.
• Monitor stakeholder needs and proactively support issue resolution and escalation where required.
• Ensure consistent follow-up and relationship maintenance to support long-term engagement.

Job requirement: (Applicant must meet following requirement to apply for this job)

• Diploma Level 5 in any field, OR
• Minimum 2 years of relevant experience.
• Strong interpersonal and relationship-building skills.
• Ability to manage multiple stakeholders and priorities in a fast-paced environment.
• High attention to detail and strong organisational skills, particularly in record keeping and communication tracking.

If this sounds like you, click Apply Now!!!