Operations Manager - Business & Industry

Compass Group New Zealand | Multi‑Site Leadership

• Lead operational excellence across multiple sites in a fast‑growing sector
• Shape strategy, drive performance and inspire high‑performing teams
• Enjoy competitive salary, bonuses, career development and global opportunities

He angitūtanga | The opportunity

We are seeking an experienced and driven

Operations Manager with proven function and events experience and a passion for culinary excellence to lead operational performance across multiple Business & Industry sites. In this key leadership role, you’ll need to focus on working closely with clients and building strong, trusted relationships whilst partnering with Site Managers to deliver operational excellence, drive continuous improvement, and ensure we exceed client and customer expectations. You will champion safety as a core value, support sector strategy, and grow strong, high‑performing teams.

Ko ō Kawenga / Your Responsibilities

In this role, you will:

• Lead growth, retention and client relationship strategies through strong account planning, portfolio performance review, and delivery of high‑quality services.
• Drive financial performance by monitoring budgets, identifying improvement opportunities, and supporting Unit Operations Managers to manage labour, consumables and cost efficiencies.
• Lead, develop and motivate managers and their teams, ensuring succession planning, training, engagement and high standards of behaviour and performance.
• Ensure compliance, risk management, safety leadership, and accurate reporting across your portfolio, promoting a culture where safety and quality are always prioritised.
• Implement sector strategy, lead change initiatives, and drive business excellence, ensuring continuous improvement and operational consistency across all sites.

He Kōrero Mōu / About You

You will thrive in this role if you bring:

• Strong multi‑site operational management experience within a similar service industry, with proven success in leading teams across multiple locations.
• Proven experience is delivering premium food offerings, functions and events
• Advanced commercial acumen, including budget management, business improvement strategies, and strong contract management understanding.
• Excellent communication, relationship‑building and influencing skills, with the ability to engage clients, stakeholders and diverse teams.
• A strong understanding of health, safety and environmental leadership, along with the ability to drive compliance and high standards.
• Proven experience in developing people, driving change, and delivering high‑performance outcomes in dynamic environments.

Ngā Painga / Benefits & Perks

• Competitive salary plus bonuses and comprehensive benefits, including a company vehicle.
• A key leadership role within a dynamic, growth‑focused sector.
• The opportunity to lead and shape high‑performing teams across multiple sites.
• Career development pathways within the global Compass Group network.
• A collaborative and supportive work environment.
• Exclusive discounts on medical insurance, banks, hotels and more.
• Flexible working options and access to Employee Assistance Programmes. Visit our Benefits page for the full list of benefits.

Mō mātou | About us

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, ESS and Rapport manage these industry sectors.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates must pass pre-employment checks.

Applicants must have NZ residency or a valid NZ work visa.

Recruitment for this role will actively commence from the date of advertising. The closing date is reliant on the appointment of the successful applicant.

Don’t miss out on this unique opportunity — click ‘Apply Now’!

For recruitment queries, contact: ***email_hidden***