Key Accounts Support

About Wormald

Wormald is New Zealand’s leading fire protection provider, delivering end-to-end solutions that safeguard people, property, and business continuity. With over 140 years of industry leadership and a strong nationwide presence, we are trusted for our expertise, reliability, and unwavering commitment to safety and compliance.

We are currently seeking a Key Account Support professional to join our Auckland team.

What We Offer

• Competitive salary package with staff benefits
• Supportive and collaborative team culture
• Ongoing training, professional development, and upskilling opportunities

About The Role

In this role, you will act as a key point of contact for one of New Zealand’s largest compliance contracts, ensuring seamless service delivery and strong client relationships.

Key Responsibilities Include

• Serving as the primary day-to-day contact for a major client account
• Attending and presenting at monthly client review meetings
• Managing contract invoicing and related financial processes
• Providing timely and accurate administration for account management
• Building and maintaining strong internal and external stakeholder relationships
• Preparing and delivering client reports in line with contractual agreements
• Processing purchase orders and work orders as required
• Maintaining accurate client data across internal systems
• Preparing, filing, and managing compliance documentation
• Ensuring invoicing is completed within required timeframes and standards
• Supporting day-to-day client communications and expectations
• Providing general administrative support to the wider team

About You

You are a highly organised and customer-focused professional who thrives in a fast-paced environment.

Your Skills And Experience Include

• Business Administration qualification (preferred but not essential)
• Minimum of 3 years’ experience in customer service, administration, or sales
• Strong administrative background with high attention to detail
• Intermediate to advanced proficiency in Microsoft Office
• Strong problem-solving and analytical capabilities
• Excellent organisational and time management skills
• Effective communication skills, both written and verbal
• Proven ability to build relationships at all levels
• Strong customer service focus and a solutions-driven mindset
• Experience with Mastermind (highly regarded)
• Negotiation and conflict resolution skills

Pre-Employment Requirements

• Reference checks
• Medical assessment
• Criminal history check
• Drug and alcohol testing

Ready to Take the Next Step?

Join a company where your contribution is valued and your career can thrive.

For a confidential discussion, contact Janis on 027 406 7974 or ***email_hidden***.