Team Leader, Levy Administration

• Lead and develop a high‑performing operational team
• Support consistent, customer‑focused levy administration services
• Permanent leadership opportunity within Revenue Operations

About us | Mō mātou

ACC is a trusted and high‑performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do at acc.co.nz.

About the role | Mō te tūranga mahi

We have an opportunity for a Team Leader Levy Administration within Revenue Operations. This role leads a team responsible for processing levy‑related requests from business customers accurately and within agreed service timeframes.

You will contribute to delivering consistent, high‑quality service outcomes and operational performance, while building a culture of continuous improvement and capability-building through coaching. Working alongside another Team Leader, you will help ensure effective resourcing, shared ways of working, and a positive customer experience for ACC's business customers.

The appointing salary for this role is $95,000 - $115,000 based on experience, and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and flexibility to change to a locked plan at any time.

About you | Mōu

You will bring:

• Proven experience leading, motivating, and supporting people in an operational environment.
• Strong coaching and people‑development skills, with the ability to foster a positive and inclusive team culture.
• Sound planning and organisational skills to manage competing priorities and meet deadlines.
• Experience using performance information and reporting to both understand and build workplans and utilise resources.
• Confidence to hold constructive and courageous conversations.
• Strong written and verbal communication skills.
• A proactive, curious mindset with the ability to identify and contribute to improvement opportunities.
• A solid understanding of team dynamics and the ability to support people through change.
• You must hold New Zealand work rights at the time of application.

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through 11.55pm on Sunday 7 June however if an ideal candidate is found we may progress screening and interviewing sooner. Applications can only be accepted through the ACC Career Website. For accessibility support or pātai (questions), email [email protected].