Car Rental Manager
DD MOTORS LIMITED
DD Motors Ltd is seeking a highly motivated Car Rental Manager to manage
operations at our car rental company in the Auckland Region in a full-time permanent position with a minimum of 30 hours per week. This is an exciting opportunity to join a growing company and play a key role in delivering excellent service to our customers.
Key Responsibilities
- Manage the daily operations of the car rental branch to ensure efficient service delivery and customer satisfaction.
- Supervise, train, and lead staff, fostering a high-performance culture and maintaining professional standards in all customer interactions.
- Organise the purchase, scheduling, allocation, and maintenance of transport vehicles, equipment, and fuel to ensure operational efficiency and availability.
- Oversee fleet management, including timely inspections, servicing, repairs, and compliance with all regulatory and company safety standards.
- Liaise with clients to determine requirements, provide advice on vehicle types, hire rates, and obligations, and resolve customer complaints or feedback in a professional manner.
- Receive orders and bookings, plan and implement rental and transportation schedules, and optimise utilisation of vehicles
- Arrange collection, delivery, and return of vehicles, coordinating logistics to minimise downtime and maximise service availability.
- Ensure vehicles and goods are stored, maintained, and transported in conditions that preserve their quality and meet company standards.
- Develop and implement business strategies to increase revenue, grow market share, and enhance branch visibility.
- Plan and execute marketing and promotional activities to attract new clients and retain existing ones customers.
- Monitor budgets, expenses, and branch financial reporting, ensuring cost control, accurate forecasting, and profitability.
- Maintain accurate business records, operational reports, and client documentation in line with company policies.
- Coordinate and oversee staff rosters, manage leave requests, and allocate workforce effectively effectively to meet business demand.
- Maintain strong relationships with suppliers, partners, and stakeholders to support operational and commercial goals.
- Ensure compliance with occupational health and safety regulations, transport legislation, and company policies.
- Analyse operational and financial data to identify areas for improvement and implement practical solutions.
- Flexible to work on the weekends.
Requirements
Level 5 Diploma or higher qualification or 2 years of experience in the car rental company or any other relevant experience