National Manager - Retention

• Competitive Base Salary + Annual Performance bonus + Vehicle Allowance + Company Benefits.
• Lead high-impact business retention initiatives across diverse sectors.
• Great Parnell location + easy access to public transport + flexible working

He Angitūtanga / The Opportunity

Compass Group NZ is seeking an experienced National Manager – Retention, based in Auckland to lead contract retention and revenue growth across our diverse sector portfolio.

Reporting into the Director - Growth, this role is responsible for setting and delivering a national retention strategy, supporting operational teams, strengthening client partnerships, and ensuring we consistently deliver on our promises. You’ll play a critical role in protecting and growing revenue, improving client satisfaction, and positioning Compass Group as a trusted long‑term partner.

Ko o Kawenga / Your Responsibilities

• Lead national contract retention and revenue growth, delivering strong financial and operational outcomes.
• Develop and execute retention strategies aligned to sector trends and changing market conditions.
• Partner closely with Operations to support contract performance and long‑term client relationships.
• Build and lead a high‑performing retention team through clear direction, coaching, and accountability.
• Strengthen senior client and internal stakeholder relationships, locally and globally, to share best practice and lift capability.

He Kōrero Mōu / About You

• A senior commercial leader with 5+ years’ experience in retention, sales, client partnerships, or business strategy.
• Proven ability to deliver sustainable growth while balancing people, clients, and commercial outcomes.
• A values‑led people leader who builds strong, collaborative teams and leads with care, trust, and accountability.
• Commercially sharp and financially astute, with strong judgement and a results‑focused mindset.
• Confident leading change and influencing at senior level to turn strategy into action.
• Strong digital capability (Microsoft 365; MS Project desirable); tertiary qualification preferred.

Nga Painga / Benefit & Perks

• Vehicle allowance providing flexibility without the need for a company car.
• Competitive salary and performance‑based incentives.
• Flexible and hybrid working options that support work–life balance.
• Career development within a global organisation with strong local roots.
• Access to exclusive discounts, wellbeing support, and employee benefits.
• A culture built on Respect, Growth, and Teamwork, where people genuinely matter.

Please visit our Benefits page for a comprehensive list of our benefits.

Mo Matou / About Us

Compass Group NZ is New Zealand’s leading provider of food and support services, operating across multiple sectors through brands including

Eurest, Chartwells, Restaurant Associates, Medirest, and ESS. We turn everyday service into great experiences through the talent and passion of our people.

We are proud to be an equal opportunity employer and are committed to building an inclusive and diverse workplace.

Pre-employment checks: The successful candidate will be required to undergo a satisfactory criminal background check and may be asked to complete a psychometric assessment.

Eligibility: Applicants must hold New Zealand residency or a valid New Zealand work visa.

Join the Compass Whānau where you can make a difference and be part of something unique.

Recruitment for this role will actively commence from the date of advertising. The closing date is reliant on the appointment of the successful applicant.

Don't miss out on this unique opportunity - Tono ināianei - Apply now!

For any recruitment queries, please contact us at ***email_hidden***

Creating Meaningful And Lasting Connections With Every Experience.

Position Code: M110