Support Specialist

Christchurch, New Zealand

$70k annually - salary is flexible based on experience and fit.

Supporting veterinary clinics across international markets

Competitive salary + career progression + learning on the job

About ClinicWise

ClinicWise helps veterinary practices improve how they communicate with pet owners and manage patient workflows. We're a growing SaaS platform used by clinics across multiple countries, and we're building a support team that understands our customers' world.

The role

We're looking for a Support Specialist to join our growing team at ClinicWise. This is a hands-on role supporting veterinary practices using our software.

What you'll do

• Be the first point of contact for customer support inquiries (email, chat, tickets)
• Help customers implement and get the most out of ClinicWise
• Troubleshoot technical issues and work with our team to resolve them
• Build and maintain documentation and knowledge resources as you learn our product
• Identify patterns in customer issues and help improve our product and processes

Who you are

• Great at communicating with customers - you're patient, clear, and genuinely want to help them succeed
• Organised and detail-oriented; you track things well and follow through
• Willing to learn; you're not daunted by unfamiliar tools or workflows, and you're curious about how vet clinics work
• Proactive; you spot problems before customers do and suggest solutions

Nice to have

• Previous customer support or implementation experience
• Familiarity with SaaS products or practice management systems
• Interest in veterinary medicine or clinic operations

Why join us

You'll be building something real - working directly with customers, learning the vet industry, and helping shape how we support practices as we grow.

Apply via LinkedIn or send your CV and a short introduction to ***email_hidden***