Manager of Service Transformation

Spectrum Care

Remote

Lead transformation. Enable change. Strengthen future service delivery.

Newly created role

National focus | Travel required

Who we are | Ko wai mātou

The Spectrum Group is committed to our shared vision of “an Aotearoa in which all disabled people have equal opportunity to live good lives.”

At Spectrum Care, our purpose is to maximise the potential of the people we support. We deliver high-quality, person-centred services guided by the principles of Enabling Good Lives (EGL).

As we continue to evolve, we are focused on strengthening how we deliver services-ensuring they are responsive, innovative, and grounded in the experiences of tāngata whaikaha and whānau.

About the role | Mō te tūranga

Reporting to the Chief Operating Officer, this role provides national leadership for service innovation, improvement and transformation across Spectrum Care.

You will lead the Service Transformation Portfolio, bringing together strategic initiatives, workforce capability development and practice transformation to improve service quality and outcomes.

This role enables the organisation to design, implement and embed new and improved ways of working consistently across all services.

Working closely with Service Delivery, Quality and Clinical leadership, you will ensure that transformation initiatives are practical, person-centred, and successfully embedded into everyday practice.

You Will

Lead and oversee the Service Transformation Portfolio, including strategic and improvement initiatives
Design and implement new service models, practices, and ways of working
Integrate lived experience, continuous improvement, and organisational strategy into transformation activity
Partner with Service Delivery, Quality and Clinical leadership to ensure initiatives are practical and sustainable
Support workforce capability development to enable long-term improvement
Ensure transformation initiatives are effectively implemented, embedded, and transitioned into business-as-usual
Enable the organisation to respond to sector change and future growth opportunities

About you | He kōrero mōu

You are a strategic and systems-focused leader with a strong understanding of how to enable change within complex environments.

You bring the ability to connect strategy with practice- designing improvements that are workable, sustainable, and grounded in the realities of service delivery.

You Will Have

Demonstrated experience leading service transformation, improvement, or organisational change initiatives
Strong understanding of service delivery within the disability, health, or social services sector
Experience designing and embedding new ways of working
Ability to bring together strategy, lived experienceand operational insight to drive meaningful improvement
Strong stakeholder engagement and influencing skills across senior leaders and frontline teams
Experience in programme, portfolio, or project oversight

Requirements

Relevant tertiary qualification in a related field (or equivalent experience)
Experience in transformation, service improvement, or organisational change roles
Experience working across multiple teams or functions in a complex environment
Ability to travel nationally as required

Why join us?

This is a newly created national leadership role that sits at the centre of how Spectrum Care evolves.

You will play a key role in ensuring services not only perform well today but are designed to meet the needs of the future.

The Spectrum Group is dedicated to fostering a diverse and inclusive workforce that reflects the communities we serve. We actively encourage and support applications from people of all backgrounds, including disabled people and neuro

Job Details

Reference # 41877 Posted on 22 May 2026 Closes on 23 Jun 2026 23:59 Location(s) Central Auckland Expertise Manager of Service Transformation Work type(s) Full-time (40 hours) Hours per week Availability Day shifts CSW Practical Responsibilities List

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