Business Join Consultant

• Great flexibility so you can balance work and life
• Enjoy a range of benefits including four wellbeing days a year
• Supportive and inclusive team environment where we you matter
• Based in Auckland, Hamilton, Palmerston North, Wellington or Christchurch with hybrid work arrangements

At Kiwibank you will be part of a team that is passionate about helping Kiwi businesses thrive. This role offers you the chance to build confidence and capability in Business Banking while doing work that matters for our customers and communities. You will be supported to grow your skills, develop your career and contribute to our purpose of Kiwi making Kiwi better off. With wellbeing, learning and connection at the heart of our culture, this is a place where you can belong, learn and step forward in your career.

Kō tātou tēnei. Hei kawe i ngā mahi kia tutuki | This is us. Where making an impact matters.

In this role you will create exceptional customer experiences by helping small business customers join Kiwibank with ease. You will have genuine conversations that uncover needs, build trust and ensure customers feel heard and supported from day one. You will use consultative questioning, active listening and problem solving to deliver tailored solutions that set customers up for success. As part of a collaborative and high performing team you will play a key role in strengthening the Kiwibank brand and championing our products, services and purpose.

Ko tātou tēnei. Kia hāpai i ō pūkenga | This is us. Where your expertise matters.

At Kiwibank, we will help you build on your strengths and develop new skills, but in the meantime, we would love to hear from you if you have some of the following skills and experience:

• Proven ability to build trust and rapport with customers over the phone
• Confident in delivering exceptional customer experiences with empathy
• Strong questioning, listening and thinking skills to understand customer needs
• Experienced in providing tailored solutions that support customer outcomes
• Proficient in understanding general business principles and the small business environment
• Strong ability to stay calm, focused and solutions oriented in a dynamic setting
• Experienced in using systems and processes accurately to support customer interactions

You do not need to tick every box here to be considered! Above all we are looking for someone who embodies Kiwibank’s purpose and values, (Ngā Kauwaka), and someone who thrives in a vibrant and inclusive work environment.

Tono mai |Apply Now – Join our Kiwibank team and grow your career in an environment where you can belong. Please take a few moments to complete our application form by clicking on the APPLY NOW button below. We look forward to hearing more about you.

Applications close on Friday 5 June. We will be reviewing resumes throughout the advertising period and may withdraw the ad at any time.

For more detailed information on the role, please see the attached Position Description: Business Join Consultant.

Ko tātou tēnei - Hei hāpai ake i a koe | This is us. Where you matter.

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive – we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.