Trade Sales Support/ CSR

As a Trade Sales Support team member at CARTERS Cambridge, you will be the vital link between our trade customers, Account Managers, and the wider branch - ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.

About the role

Alongside your team, you will:

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers
• Track back orders to ensure comprehensive follow-up and fulfilment
• Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately

About you

The ideal candidate will thrive in delivering unparalleled customer service and sales support. Additionally, you will showcase the following characteristics:

• Skilled administrator known for exceptional efficiency and precision
• You may come from an EA/PA background, with the ability to multi-task whilst maintaining accuracy
• Robust organisational skills coupled with effective time-management capabilities
• Exceptional written and verbal communication skills, adept at interacting effectively across all levels of an organisation
• Proficient in computer systems with a solid grasp of technology
• Instinctive interpersonal skills, adept at fostering trust and building rapport with our valued customers
• A collaborative team player, committed to contributing positively within a team environment
• Prior experience in customer service or sales-related roles

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver.
• Company buying privileges across all CARTERS stores.
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles.

About Carters

For over 150 years, CARTERS has been instrumental in shaping New Zealand's landscape and fostering the careers of Kiwi tradespeople. We are committed to providing a professional, inclusive, and supportive workplace environment where your contributions are valued and celebrated.

Apply now to join the CARTERS team!

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (citizens, permanent residents, or those holding valid work visas).