Retail Operations Manager
Nelson Tasman Hospice
An exciting opportunity has come up to lead our retail network and the brand-new Donation and Distribution Centre (DDC) through the next chapter of growth and change. We're looking for someone who can bring fresh ideas, strong commercial thinking and genuine hands-on leadership — someone who rolls their sleeves up, leads from the front, and cares about the people around them.
What's on offer:
Base salary up to $85k (depending on experience)
$10k annual bonus based on KPI achievement
Monday to Friday, with occasional weekend availability when needed
Use of a company car, laptop and phone
A role with real purpose — every dollar you drive goes directly back into funding care for those who need it most
This is a hands-on leadership role balancing commercial development with operational realities across 5 stores and a brand-new DDC. You will be responsible for, but not limited to:
Lead — develop and inspire a dedicated team of paid staff and volunteers to deliver excellence across retail and distribution operations
Drive Sales — develop smart retail strategies, set performance frameworks and identify new opportunities to grow income across the network
Oversee Operations — maintain consistently high standards across all stores in presentation, sales, stock management and customer experience, ensuring the network is well supplied by the DDC
Own Health & Safety — ensure all staff and volunteers work in a safe environment and that incidents are reported and acted on promptly
You are commercially sharp, genuine and down to earth — the kind of leader who gets the best out of people because they trust and respect you. You lead with transparency, make decisions with empathy and bring your team on the journey.
Proven multi-site or large-scale retail management experience with strong commercial acumen
Strong people leadership — coaching, development and holding difficult conversations
Ability to self-manage and be solution-focused
A passion for sustainability, community and making a real difference
A full NZ Driver's Licence and willingness to travel across the region
We're partnering with Stuart at RWR on this recruitment. Please apply through the Mahi tahi jobs board and your application will be referred on to him.
If you'd like a confidential conversation before applying, please contact:
Stuart | 027 916 1728 | ***email_hidden***
Please visit the Mahi Tahi vacancies page to apply and see the full job description
