Business Improvement Lead

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About The Role

Member Services at Southern Cross Health Insurance is on an ambitious journey, reimagining how we deliver meaningful experiences and outcomes for our Members. We’re building a culture that is conscious in how we lead, curious in how we improve, and brave in the opportunities we pursue. With a clear strategy and real momentum behind us, we’re looking for people who want to help shape what comes next.

As our Business Improvement Lead, you’ll be at the centre of that transformation. This is more than process improvement. It’s about creating better experiences for our people and Members through smarter ways of working, stronger operational performance, and sustainable change.

Partnering closely with leaders and frontline teams, you’ll uncover opportunities, challenge the status quo, and turn ideas into meaningful improvements across people, process, and technology. You’ll help embed a continuous improvement mindset that not only lifts performance today but builds capability for the future.

• Lead and develop a high-performing Business Improvement team, fostering a culture of accountability and continuous learning
• Identify and deliver improvement initiatives that simplify processes and enhance customer outcomes
• Use data and insights to inform decision-making, prioritise work and track measurable benefits
• Embed continuous improvement, change and delivery practices into everyday ways of working
• Ensure initiatives are well-governed, effectively delivered, and achieve intended outcomes
• Maintain clear, consistent process documentation and knowledge management practices
• Proactively manage risks, dependencies and delivery impacts across initiatives
• Build strong stakeholder relationships to support collaboration and successful change

Fixed mindset individuals need not apply.

About You

You’re an experienced improvement leader who thrives in complexity, brings a strong customer lens, and knows how to translate strategy into tangible outcomes.

• Proven experience leading business improvement, operational excellence and change initiatives in complex environments
• Strong leadership capability with experience developing high-performing teams
• Expertise in process improvement, change management and delivery disciplines
• Strategic thinker with the ability to balance big-picture thinking and hands-on delivery
• Strong stakeholder engagement and influencing skills across senior and cross-functional teams
• Analytical mindset with the ability to use data and insights to inform decisions
• Ability to manage competing priorities, risks and ambiguity in evolving environments
• Relevant qualifications or certifications in Business Improvement, Change Management or related disciplines

Our values who we are and what’s important to us.

Ngākau nui. Āhurutanga. Tikanga.

Join a team that's always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you’ll love working with us.

What We Offer You

• Five days of wellbeing leave per year (pro-rated for part-timers)
• Health insurance for you and your immediate whānau
• Life insurance cover and discounts on pet and travel insurance
• Extra parental leave benefits and financial wellbeing support
• Ability to participate in our workplace wellbeing programme

But that’s not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and each year you have a volunteer day to spend with your team contributing to a cause or community of your choice.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.

If you share our commitment and passion, we'd love to hear from you.