Head of Service Operations

Hunter Campbell is proud to partner with Jenkins Freshpac Systems in the search for a Head of Service Operations. If you are the kind of leader who thrives on solving problems, keeping people moving, and bringing a calm, confident presence when things get busy, we would like to talk to you.

About Jenkins Freshpac Systems

Jenkins Freshpac Systems has been keeping New Zealand’s horticulture industry running for generations. Part of the Jenkins Group, a Kiwi family-owned business with over 143 years of history, they are at the forefront of automation, labelling and packaging solutions for the fresh produce sector, with a particular focus on apple and kiwifruit.

The service team is the heartbeat of the business. They show up wherever and whenever their customers need them most.

The Role

This is a newly rescoped national leadership position. The strategy is set and now they need someone to execute it. The Head of Service Operations will lead a team of field technicians across three locations, driving the cultural and operational shift.

Starting their data lead transformation, it is a big change project with real scope: embedding new ways of working, getting the most out of a recently implemented field service system (Simpro), and supporting the team with that transition.

Who They Are Looking For

A people leader first. Someone who is organised, calm under pressure, and who people turn to when things get complicated.

A technical background is not required, but the ability to lead and manage a technically minded team is essential. The right person will be data-literate, commercially aware, motivated by building something that lasts, and able to bring everyone on the journey with them.

What the Successful Candidate Will Bring

• A track record leading field-based or trade teams through change
• Strong operational instincts with a continuous improvement mindset
• The ability to read and present data to drive decisions
• A genuine connection to, or passion for, the horticulture or agri-tech sector (a bonus, not a must)
• Experience with Simpro or similar field service management tools (advantageous)

Why Jenkins Freshpac Systems?

This is a business with real history and a strong sense of who they are. They back their people, work hard, and do it with good humour.

The role comes with genuine autonomy, national scope, and reporting directly into the General Manager.

Apply now or reach out to Bethany Taplin at ***email_hidden*** for a confidential discussion.