Assistant Branch Manager

• Retail
• Store Manager / Supervisor
• Hawkes Bay
• Permanent / Full Time

19/5/2026

• Competitive salary + Benefits
• Southern Cross Medical Insurance
• Leadership role with real ownership and impact

Assistant Branch Manager - Napier | Lead, Grow, Succeed

Lead a high-performing branch, own its commercial success, and build a team that delivers outstanding customer experience in one of New Zealand's most trusted trade businesses.

What We Offer

• Competitive salary + benefits
• Southern Cross Medical Insurance
• Leadership role with real ownership and impact
• Birthday leave
• Opportunity to grow and shape your career in a national business

About Plumbing World

Plumbing World is a proud Kiwi-owned success story, backed by over 60 years in the industry.

Owned by plumbers and builders, we understand what our customers need and we deliver it through strong relationships, expert advice, and reliable service.

Our people are at the heart of our success. We're committed to building a high-performing, inclusive culture where our teams can grow and thrive.

The opportunity

This is a hands-on leadership role where you will support the Branch Manager in driving the performance and success of our Napier branch.

You'll lead by example - contributing to sales growth, building strong customer relationships, and helping develop a motivated, high-performing team.

This is not a desk-based position. You'll be highly visible on the floor, actively involved in the day-to-day operations of the branch, and ready to step in at the trade counter during peak periods to support the team and maintain excellent service levels.

Your Responsibilities

Industry experience is preferred but not required.

• Proactively assisting the Branch Manager to meet branch results across revenue, customer service, operational excellence and productivity targets
• Provide information, support, feedback, coaching and development to enable team members to perform to their maximum potential
• Assist with the coordination of accurate and timely picking, packing and despatch of product directly to customers or within the Napier network.
• Takes personal accountability for resolving customer issues and complaints in a timely and professional manner

What you'll bring

• Have previous experience in a supervision or a team leader role
• Motivate, support and lead the team within the branch
• Ensure customers get the products and services they need
• Have excellent communication and administration skills
• Build strong relationships with key clients and team members alike
• Motivating and organising staff on a daily basis to continue our great team culture
• Lead by example, you will not only be operationally strong, and an inspiring leader, but able to demonstrate by your own service and sales ability

Our culture

We're a team that shows up for each other and our customers.

No matter your role, we support the trade including getting on the counter early to make sure our customers can start their day right.

If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.

Inclusion & Diversity

We encourage applications from all backgrounds. You don't need to meet every requirement - if you bring the right mindset and capability, we'd love to hear from you.

The successful applicant will be required to pass a pre-employment medical and drug test prior to the commencement of employment.