Retail Site Security Manager

Join Red Badge Group as a Site Security Manager for one of our West Auckland retail sites and help safeguard the site while delivering excellent customer service and leadership. This permanent role combines hands-on security duties with people management, ensuring safe, welcoming environments for customers, staff and contractors.

This role will start as Monday - Wednesday day shifts with alternating Saturday/Sunday shifts. This roster is likely to change in future, and additional shifts are common so flexibility is key.

About the role

• Lead and coach on-site security teams to maintain consistent standards of service, professionalism and safety
• Ensure compliance with Red Badge policies, site procedures, and emergency processes
• Maintain a visible presence on site and lead from the front, particularly during incidents
• Oversee incident response, reporting, investigations, and escalation processes
• Coordinate CCTV operations and support effective incident management
• Manage staff performance, presentation, attendance, and conduct
• Support rostering, leave planning, inductions, training, and staff development
• Conduct regular quality assurance checks to maintain service standards
• Build strong relationships with the client, retailers, contractors, Police, and emergency services
• Identify risks, recurring issues, and process gaps, and implement practical improvements
• Promote a culture of professionalism, accountability, safety, and customer service
• Provide strong, visible leadership in a fast-paced, public-facing retail environment
• Foster a positive, accountable, and high-performing team culture

Key Requirements

• Previous experience in a security leadership, supervisor, or site management role
• A current Certificate of Approval (COA), or ability to obtain one
• Strong knowledge of security operations and incident management
• Experience working in customer-facing or high-footfall environments
• Excellent communication and conflict resolution skills
• Confidence managing performance and holding staff accountable
• Strong written reporting skills and attention to detail
• Ability to build relationships with clients, retailers, Police, and emergency services
• A proactive approach to problem-solving and continuous improvement
• High personal presentation and professional standards
• Flexible availability to cover varied shifts on a 24/7 site including evenings, weekends and public holidays
• Calm and confident under pressure, with a hands-on leadership style
• Leads by example and values professionalism, trust, and consistency

Benefits of joining Red Badge Group

• Competitive salary and weekly pay cycle
• Opportunity to lead and develop a high-performing team
• Career progression and leadership development opportunities
• Supportive, inclusive culture where every team member is valued

Due to the high volume of interest, only those shortlisted will be contacted for further steps.