Customer Engagement Promotions Executive

Ko Wai Mātou – About Us

Foodstuffs is privileged to have an amazing brand portfolio, some of New Zealand’s best and most trusted. Foodstuffs New Zealand is a 100% New Zealand owned and operated organisation, made up of two regional co-operatives and a central ‘centre of excellence’ leading national marketing, corporate affairs, corporate social responsibility, sustainability, brand and customer experience strategies and activities. Foodstuffs New Zealand (FSNZ) partners with the broader business to ensure the creation of winning brands through customer experience design, actionable insight and rich data intelligence.

We’re a creative and passionate bunch that live and breathe our values of, success breeds success, teamwork makes the dream work, positivity with a purpose, crazy about customers and boundless creativity making us a great place to work.

Te Tūranga – About The Role

As Customer Engagement Promotions Executive, you are a proactive and analytical loyalty marketing specialist who plays a critical role in executing relevant and personalised promotions and offers across Foodstuffs’ customer engagement channels.

Working in an agile, cross-functional team spanning marketing, CX, data and analytics, you’ll use leading digital marketing technologies – including loyalty and CRM platforms – to deliver consistently high-quality customer engagement that drives behaviour change and loyalty outcomes.

Key Focus Areas Include

• Executing mass and targeted loyalty promotions and customer offers across owned channels such as email, in-app and push notifications
• Using loyalty promotion platforms and connected technologies to tailor offers and gamification to key customer segments
• Applying strong quality assurance and testing practices to ensure accurate, relevant and personalised customer experiences
• Supporting campaign planning, coordination and on-time delivery across multiple stakeholders and dependencies
• Troubleshooting and resolving promotion issues quickly, while maintaining clear communication with stakeholders

Ngā Painga - What We Offer

We’re committed to providing awesome experiences for our people, including offering a range of benefits:

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross health insurance
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

He Kōrero Mōu - About You

You’re detail-oriented, organised and customer-focused, with a strong interest in loyalty marketing and campaign execution. You thrive in fast-paced environments, enjoy working collaboratively across teams, and take pride in delivering high-quality, error-free work.

You’ll Bring

• Experience in loyalty, lifecycle marketing or promotional campaign execution
• Hands-on experience working with CRM, marketing or loyalty technology platforms and large customer datasets
• Strong coordination and time management skills, with the ability to manage multiple inputs and deadlines
• A quality-assurance mindset with excellent attention to detail
• Clear and confident communication skills and experience working in cross-functional teams

We’re interested in your diverse experiences, your strengths and how adaptable you are to learn and grow. If you don't meet every requirement, but feel this role could be for you, we’d still love to hear from you!

Experience Awesome. Achieve Awesome. Be Awesomely You.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to [email protected] . Accommodations could include, interview location, sign language interpreter, assistive technology.

Are you ready to be part of our bunch – apply now!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.