IT Technician - Platform Services

What's on offer

• Competitive remuneration package
• Supportive, collaborative team environment across NZ & AU
• Exposure to modern infrastructure, cloud, and enterprise systems
• Career progression within a large, nationwide organisation

About The Role

We’re looking for a hands-on IT Technician to join our Platform Services team. This role suits someone who enjoys owning their space, taking initiative, and leading by example — not someone seeking a purely desk-based IT support role. You’ll play a key role in supporting and mentoring the wider team, while remaining hands-on supporting the IT operations of our Qube Ports business.

You’ll be responsible for the reliability, security, and performance of Qube’s server, infrastructure, platform, and Operational Technology environments. This includes hands-on support across ports and operational sites, working directly with technology on mobile plant, machinery, portacoms, cranes, and other equipment. If you’re looking for a role focused mainly on remote or behind-the-desk support, this position is unlikely to be the right fit.

Status: Tauranga Quay House Office , Full-Time, Permanent Position, Monday - Friday, Office Based

Specific Responsibilities

• Manage and support server, compute, and infrastructure platforms
• Provide escalation support to Service Desk and Network teams
• Resolve incidents, problems, and change requests efficiently
• Carry out IT operations work within key areas, supporting technology on mobile plant, machinery, portacoms, cranes, and other operational equipment as required
• Support technical projects and transition solutions into operations
• Manage third-party service providers and service delivery against SLAs
• Maintain accurate documentation, runbooks, asset registers, and system diagrams
• Participate in operational reviews and continuous improvement initiatives
• Participate in a rostered after-hours support schedule
• Adhoc travel to other sites across New Zealand maybe required within the role.

Who we're after

• Tertiary qualification in IT
• 5+ years’ experience in IT operations, platform services, or technical support
• Experience using tools such as ServiceNow, JIRA, or similar
• Hands-on Operational Technology experience (e.g. Electronics, Raspberry PI’s, Camera systems/CCTVs, Auto Tally Stations, Debarker, Radios, Harbour Cranes, Scanners)
• Strong documentation skills, including system diagrams and operational runbooks
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to work autonomously in a fast-paced environment

Qube Ports NZ is a leading nationwide service provider, offering a comprehensive range of cargo logistics, stevedoring, marshalling, transportation, warehousing, and IT solutions. Our commitment to excellence supports New Zealand exporters in competing effectively on the global stage.

You must pass a pre-employment medical and drug test and must be a citizen of New Zealand. You will also need to pass a pre-employment ACC & MOJ Criminal History Check.

Applications close on 31st May. We will be reviewing candidates as they come in, so be sure to submit your application quickly.