DMC Operations Specialist

Come and join one of the world's leading luxury travel brands

Abercrombie & Kent is the world’s leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

The Role

A&K is seeking a full-time travel

Operations Specialist to join our destination management team. The Operations Specialist will provide operational support to the Travel Specialist team to deliver a seamless travel experience for clients travelling to Australia and New Zealand.

This is an excellent opportunity for an experienced travel administrator who is looking to be part of a dynamic and high performing team, responsible for providing administration and operational support for our destination management team and assisting in the creation of inspirational travel experiences.

Key Responsibilities Include, But Are Not Limited To

• Confirm and reconfirm all services in an accurate and timely manner
• Manage supplier release back dates
• Manage correspondence from suppliers and respond/action/file accordingly
• Assist the Destinations Management Team with chasing up outstanding client information/details to finalise file confirmation/reconfirmation.
• Assist with accurate and timely production of quote – this can include sourcing rates and production of the proposal document to ensure 100% correctness in line with agreed turnaround times.
• Liaising with the Product Manager on any rate discrepancies with suppliers.
• Loading quotes into out in-built system once a booking confirms in an accurate and timely manner
• Principal contact for all guides, including confirming bookings and managing expenses and invoices
• Work with the product team to ensure all suppliers within bookings have current liability Insurance and meet Health & Safety audit requirements.
• Assist with financial tasks including, pre-payments to suppliers, and supplier invoice queries.
• Produce final documentation and guide letters at a high level of standard, within set source market timeframes
• Handle on-ground changes, including liaising with client and amending services accordingly in conjunction with your assigned travel specialist and/or the Guest Relations department.

Other Responsibilities

• Assist with overflow tasks during busy periods including but not limited to; checking availability, additional itinerary and product research as directed by your “buddy” travel specialist.
• Attend meetings and product training sessions (including out of normal office hours, external etc.)
• Represent A&K on educational trips, trade shows, hosted agent educational trips and functions outside work hours when required.

The successful applicant will have

• Recent tourism qualifications or previous experience in the travel industry
• Previous experience in a support role in tourism or events preferred
• Experience working with or an excellent product knowledge of Australia and New Zealand is desirable.
• Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)
• Experience using an in-house Reservations System (Travel Studio experience would be considered an advantage)
• Global Distribution System (GDS) knowledge beneficial (Sabre preferred)
• Committed to the highest level of customer service.
• High degree of attention to detail.
• Excellent communications skills – both written & verbal
• Team player is a must with an enthusiastic approach to the job.
• Willingness to take on challenges.
• Strong time management skills are essential.
• Ability to work under pressure
• Ability to prioritise & work in a demanding environment

Why work for A&K?

Our valued team of travel professionals across Australia and New Zealand each share a passion for making travel dreams a reality. These enthusiastic individuals come from diverse backgrounds and cultures.

What you can expect with A&K

• Flexible and inclusive workplace where staff are encouraged to expand their skill set, take on challenges and contribute positively to our collective team.
• Supportive environment that will make you proud to work for A&K
• Investment in our staff with both in-house and external training opportunities
• Opportunity to progress your career, not just in Australia but as part of our global business
• Annual familiarisation/education travel opportunities
• 3 extra Wellbeing leave days per year (in addition to your Annual and Personal Leave entitlements)
• Paid Parental leave – 18 weeks at full pay
• Access to our Employee Assistance Program (EAP)
• Work in the enviable CBD office location
• Opportunity to work from home as part of our hybrid working from home/office model
• Monthly birthday celebrations and other team activities
• Staff discounts and Travel Benefit program
• An organisation that is mindful of the environment, conscious of waste and seeks to minimise our eco-footprint.

We're also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has proudly supported local communities around the world for the past 40 years.

For more details and to view the full Job Description visit our website https://www.abercrombiekent.com.au/careers/current-vacancies

If you meet the selection criteria and have appropriate work right, we would love to hear from you. To apply please send your resume and a covering letter outlining your suitability for the role.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.