Claims Consultant - Business Property

Suncorp is an organisation committed to our people, we have a culture where leaders are empowered to make decisions and individuals are able to succeed in a supportive environment that rewards both teamwork and ambition. Are you looking for that next career move and want to become part of the Suncorp success story?

We have an opportunity for a Claim Consultant to join our Business Property team in Auckland. This is a dynamic inbound contact centre role where you will support our key partners and their customers. In this role you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience.

What You’ll Do

• Provide market leading customer solutions for Business Property claims across all classes of Business claims.
• Manage customer relationships, interactions, and expectations to ensure customer satisfaction and delivery of the service promise
• Proactively develop and maintain relationships with internal and external business partners to ensure ongoing relationships; Vero market and brand perception is developed and maintained; and effective claims outcomes are achieved
• Identify opportunities to improve systems and processes and participate in their testing, in order to contribute to the overall efficiency and cost effectiveness of the Claims Practice
• Within your role ensure that risks are managed on a day-to-day basis by adhering to all VNZ processes and procedures and act in a way that supports and champions a risk culture within VNZ.

What You’ll Bring

• 5 Years claims management and resolution experience including high level of customer interaction competency to finding sensible solutions to progress claims quickly and effectively
• Strong customer service and conversation capabilities
• Strong active listening, critical thinking and negotiation skills

About Suncorp New Zealand

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.

If this role sounds like the perfect fit for you, apply online today!