Desktop Support Manager

About us | Mō mātou

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

As Desktop Support Manager, you'll lead a team of Desktop Engineers and play a key role in delivering a great digital experience for ACC users. Working closely with the Manager, Digital Workspace & Engineering, you'll provide people leadership, technical expertise and oversight across our Desktop Platform and Digital Workspace services.

You'll be the technical escalation point for complex issues across Windows, Microsoft 365, SharePoint and mobile platforms, while supporting business users through both remote and onsite services. With a strong focus on customer experience and continuous improvement, you'll collaborate with internal teams and partners to ensure our tools, services and ways of working enable our people to do their best work.

About you | Mōu

You're an experienced digital workspace professional with strong enterprise level technical skills and a passion for supporting and developing others. You enjoy working in complex environments, balancing hands on expertise with coaching, collaboration and continuous improvement.

You'll bring:

• Proven experience leading technical support engineers
• Significant experience supporting Windows, Intune and Microsoft 365 in large enterprise environments
• Proven experience providing senior technical support, escalation and resolution
• Hands on experience with PowerShell, Intune, application support and application packaging tools
• Experience supporting Windows and mobile operating systems
• Strong experience across Office 365 workloads, including OneDrive for Business, Exchange Online and Microsoft Teams
• Demonstrated expertise in Active Directory, Group Policy, Azure Active Directory and ADFS
• Strong organisational skills, with experience planning and delivering large‑scale technical changes
• A customer focus and the ability to build effective relationships with a wide range of stakeholders
• A collaborative mindset, with the ability to lead change, drive innovation and contribute positively to team performance

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $117,787 and $138,573 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 5pm on Sunday 24 May. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp.