Customer Service Manager - Seafood Retail Shop

Customer Service Manager – Seafood Retail Shop

Location: Auckland, New Zealand

Pay Rate: $30–$50 per hour (depending on experience)

We are a busy and growing seafood retail shop in North Shore Auckland looking for an experienced and motivated Customer Service Manager to join our team.

Key Responsibilities

• Manage daily customer service operations
• Lead and supervise retail staff
• Ensure excellent customer experience and satisfaction
• Handle customer enquiries, complaints, and feedback professionally
• Assist with staff training and performance management
• Maintain high standards of hygiene, presentation, and store operations
• Support stock control and sales activities

Requirements

• At least 2 years of relevant work experience in retail, hospitality, or customer service management OR a Diploma in Management or related qualification
• Strong communication and leadership skills
• Ability to work in a fast-paced retail environment
• Reliable, organised, and customer-focused attitude

What We Offer

• Competitive hourly rate of $30–$50
• Supportive and friendly working environment
• Opportunity for career growth and development

If you are passionate about customer service and enjoy working in a dynamic seafood retail environment, we would love to hear from you. Please send your CV and cover letter to apply.