Direct Ship Representative

Supporting our Direct Ship function you will help to ensure the products we represent are getting to market and we are operating with excellence

• Support customers and suppliers to get the products they need!
• Monday to Friday 830-5pm with no weekend work
• 5 minutes off highbrook motorway exit with free parking onsite

The Role - Direct Ship Representative

In this role you will work within a team that supports our strategic growth, so we can deliver more for our customers. As a Direct Ship Representative, you are working with suppliers who are distributing product held at their site to our customers.

The role is varied - from serving as a point of contact for supplier direct ship queries to receipting to resolving inventory queries and everything in between.

If you are someone with a strong eye for detail, who understands how a supply chain operates, and prides yourself on how you support customers and suppliers to make things happen - then this role could be a great step for you!

Your Key Responsibilities Are

• Deliver excellence in Direct Ship customer service and order-to-pay processes to drive customer retention and satisfaction
• Respond to internal queries accurately and promptly
• Serve as point of contact for supplier and internal queries on Direct Ship
• Resolve Direct Ship order cancellation requests, returns/repairs/warranty claims liaising with supplier where applicable
• Contribute to accurate and timely reporting requirements e.g., Budgets, forecasting, activity, and behaviours, that drive customer loyalty and satisfaction
• Resolves data issues on Supplier POs for Direct Ship products (mismatch invoice quantity or cost)
• Build strong, ethical relationships with key suppliers and customers and share their perspective

What You Will Bring

• Tertiary qualification in Business, Sales Management, Supply Chain or equivalent, preferable
• A minimum of 2 years' proven success in sales and/or logistics roles would be helpful
• Understanding of Direct Ship /logistics process
• Demonstrated attention to detail
• Demonstrated experience in supplier, customer and contract negotiations
• Experienced in calculating Cost /Margin
• Demonstrated proficiency with MS Windows/MS Office Applications
• Worked within customer relationship management tool (CRM)
• Worked with Master Data tools
• Sustainability champion

People and Culture

• Develop your skills with a personalized development plan
• Free parking onsite
• Great people! A business you can be proud to work for!

Our brand is deceiving. When you think OfficeMax, you think office and stationery products. And sure, that is what we sell - but we are more solutions focused, more customer centric, and more about supporting and partnering with our customers and suppliers, than what you may assume.

As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will. Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide. Opportunities are endless and as a business, we are prepared to evolve.

OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent. We are successful because we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.

We have a focus on growth - for our people, our solutions, and our customers. Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.

Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers. We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.

By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution. No one day is the same! - haere mai, come join us!