Pool Receptionist

At Napier City Council, our aquatic facilities play an important role in supporting community wellbeing, recreation, and connection. Napier Aquatic Centre is a busy and welcoming environment where people of all ages come to swim, learn, and relax and our reception team is central to creating a positive experience for every visitor.

We’re currently seeking a Pool Receptionist to join our Customer Services team in full-time capacity, offering flexible hours across the fortnight. These roles provide an excellent opportunity to balance work with other commitments while being part of a supportive, team-focused environment.

Te Āheinga - The Opportunity

• Be the welcoming face of Napier Aquatic Centre, assisting swimmers and visitors with enquiries and information
• Manage bookings, cash handling, payments, and reception administration
• Support Centre operations by maintaining high presentation standards and accurate records
• Contribute to a safe, inclusive, and enjoyable environment for all customers
• Work collaboratively with colleagues to ensure smooth daily operations

He kōrero mōhou - About You

• Proven experience in a customer-focused role, ideally in retail or a busy service environment
• Confidence handling payments, bookings, and basic administration with accuracy
• Strong communication skills and a warm, professional manner
• The ability to stay calm, organised, and positive in a high-energy environment
• A flexible, team-focused approach and willingness to pitch in where needed

Ngā painga mōhou - What we Offer

• 5 weeks annual leave after 2 years service
• Discounted Health Insurance Work Scheme + Eye Test Subsidy
• Retailer Discounts + Study assistance
• Employee Assistance Program (OCP)
• Quarterly values awards + Birthday vouchers + Social club
• Free flu vaccinations (annual)
• Ka Awatea Cultural Wānanga + NCC Kapa Haka
• Te Reo Māori language classes

This is a permanent full time role, hours will be rostered to support operational needs and may include varied shifts across the fortnight.

The hourly rate for this role is $26.28-$28.52 (plus KiwiSaver if eligible), with the final offer depending on your skills and experience.

We will be interviewing applications as we receive them and may close the role when we have found the right person.

He kōrero mō Te Kaunihera o Ahuriri - About NCC

At Napier City Council, we are proud to be an equal opportunity employer that values diversity. We welcome applicants from all backgrounds and work to make our hiring process fair and accessible. If you need any support or adjustments during your application or interview, let us know—we’re happy to help!

Our success is grounded in strong partnerships with Mana Whenua and Iwi, supported by our Māori Partnerships team, Te Waka Rangapū, which builds cultural capability through education and training.

Before you join, you’ll need to complete pre-employment checks (including criminal background checks, with some roles requiring health screening and drug & alcohol testing). As an NCC employee, you may also be called on to support Civil Defence emergencies when our community needs us most.

Please visit Napier City Council Careers website to see full job description